How do I start the subscription?

In this article we assume you already have signed up for a demo, setup and tried to FilmHUB. If you have no FilmHUB domain, or want us to setup a hosted storage, please reach out to sales@filmhubsoftare.com first and sort the matters for continuing to subscribe.

In short we will implement online payment facilities, until then you will have to send an E-mail to sales@filmhubsoftware.com stating what type of subscription your desire(see below) and invoice/company details.An example:

We will come back to you with a confirmation, contract to sign and the initial invoice covering the initial subscription period. If the E-mail is different from the account registered demo, we will include bother recipients. Your license will be activated as soon as the payment has been verified by our bank. If the contract is not signed within 30 days, your FilmHUB domain will be put on hold.

What types of subscriptions are available?

We offer two types of subscriptions:

- Quarterly; Valid for three months, effective at payment, started the next calendar month and auto renews one month before expiry.

- Annual; Valid for 12 months, effective at payment, started the next calendar month and auto renews one quarter (annual: 3 months) before expiry.

What is included in the subscription?

During the subscription period, you are granted full access to the software - your FilmHUB domain, as regulated by the FilmHUB Terms.

Summary of services included:

- Monitoring and service of FilmHUB domain backend running in the cloud.

- Support during office hours, by E-mail / chat (Slack) or telephone. For more information, head over to support.filmhubsoftare.com.

- Unlimited amount of servers, users, clients, jobs and shares.

- Unlimited bandwidth and data.

Monitoring of service

We have software that emits notification(s) if any of the following criteria are fulfilled:

- A crash in FilmHUB domain backend caused by errors in the software not caused by customer.

- A crash in FilmHUB database.

- A series of break-in attempts (failed logins) are performed or other unusual behaviour.

- An outage of Internet connection or storage.

During support office hours, we address these issues in the order that arrive. Outside support hours, we will attempt address the issues depending on availability but no guarantees can be made that issue will be resolved until we are back at office.

Uptime

FilmHUB is hosted at a 3:rd party cloud hosting facility that can only guarantee a specific uptime towards us/FilmHUB organization. Thus our guaranteed uptime is 99% towards you as a customer. In practice, our measured effective uptime during 2018 were 99,98% (2h total downtime).

What is not included in the subscription?

Monitoring of your servers, clients and shares are not performed by us, this includes transfer jobs that fails due to various reasons. We are of course available for aid when it comes to tracking down errors in your setup or transfers, and can do some basic failure debugging on your approval. We cannot access any of your computers/premises through FilmHUB, a remote login has to be provided by you for a deeper error check. We are available to signing your NDA:s during such support circumstances.

Where can I find more information about subscription terms?

For more information regarding our commitments towards you as a customer, please refer to the FilmHUB Terms as included in the contract you sign during boarding phase.