Membership & Visitor Services Comment Card Policy

All paper comment cards received by the Membership & Visitor Services Department are logged into a Google Spreadsheet that tracks information from these comments and what department and situation that they apply to.

If a comment card requires a response then the comment card is responded to by one of the Membership & Visitor Services Management Team or forwarded to the department that is responsible for the area that the guest commented about such as restaurants, donations, etc.

All comment cards that make reference to a disability or accessibility issue are logged into this same Google sheet and are then forwarded to Jolynn Willink in the Human Resources department who is also the Field Museums acting ADA Coordinator. Comments that are received through the Field Museums “Contact Us” form on the museums website are responded to by the Guest Relations Management Team or forwarded to the responsible department.

Any comment that references disability or accessibility issues is forwarded to Jolynn Willink in the Human Resources department for further review or for direct response to the guest in regards to the concern that is mentioned.

The Guest Relations Management team will continue to respond to emailed questions from the guest regarding accessibility concerns if the questions that are asked are within normal response routines that cashiers would receive at the doors such as “Do you have wheelchairs?” and “Which exit is accessible?”. These questions are routinely asked at the doors and over the phone to our Guest Relations Representatives.

Questions that involve a complaint or require a more substantial or extensive response will be forwarded to Jolynn Willink without being responded to by the Membership & Visitor Services Department.