Visitor Services Frequently Asked Questions
How do I request tickets? If you have family or friends coming to the museum, the Staff or Volunteer should email ticketrequest@fieldmuseum.org
If you have a group of people coming to the Museum, or need to purchase tickets for family and friends, you must request them in writing by emailing guestrelations@fieldmuseum.org
How do I find out about Learning Programs or make reservations for those programs? For information about Learning Programs, please contact the Learning Center at extension 7545. Or if you know what program you want to register for, call 7400.
Who should I call to make special arrangements for my guests? For West lot parking issues, email westlot@fieldmuseum.org, or see the Protection Services site.
What do I do with Lost & Found items? Where can I go if I have lost an item? Lost and Found items can be turned into the Visitor's Center on the Ground Floor next to the Man Eater of Mfuwe, or any Membership & Visitor Services Staff Member. Lost and Found inquires can be directed to email lostandfound@fieldmuseum.org or 312.665.6549
Who do I call if I see that lights are out? If an entire area of the Museum or section of an exhibit is not lit (the Underground Adventure, What is an Animal?, the back of Pacific Spirits, etc.) contact Field Base at extension 7985.
If just one case or fixture is not on or burnt out, contact the Exhibits department or call Field Base at extension 7985.
How can I or a friend of mine volunteer for the Visitor Services Department? People interested in volunteering or working in the Visitor Services Department should contact Human Resources at extension 7271.
How do I order brochures, maps, and other printed materials for my department or for mailings? For all Museum information, such as maps, exhibit brochures, information about Sue, contact guestrelations@fieldmuseum.org
What do I do with guest comment cards and letters? You can drop off guests’ comment cards at the Information Booth in Stanley Field Hall or put them in interoffice mail addressed to Visitor Services.
Who do I contact if I am having problems with my phone? Contact the IT Helpdesk.
Q: Where is the nearest toilet?
A: Toilets are located on all three floors. We can show you the nearest toilet on a map.
Q: Where is the nearest elevator?
A: Elevators are in the center of the museum, located near the exhibits. We can show you on a map.
Q: Where are the nearest stairs?
A: Stairs are located throughout the building. We can show you on a map.
Q: Does the museum have restaurants or places to eat?
A: There are two restaurants. One is located on the main floor, and one on the ground floor. We can show you the closest one on a map
Q: Where can we eat our own food?
A: There are two seating areas on the ground level. Sea Mammals is always available to guests. Siragusa is open in the afternoon once school groups have had lunch.
Q: Which exit is closest to the Shedd Aquarium?
A: The East exit on the ground level.
Q: Do you have lockers?
A: We do not have lockers. We have a Coat Check on the main level. It is $3.00 per item.
Q: Which exit do I use for taxi/ Uber/ Lyft pick-up?
A: The South exit on the main level.
Q: Can I leave the museum and re-enter?
A: Yes, as long as it is the same day and you have your tickets with you.
Q: Where is the 3D theatre? How long are the 3D Movies?
A: The theatre is on the ground level at the west end. Movies are 22-25 minutes long.
Q: How long does it take to visit the museum?
A: Each individual is different, however many visitors stay for 3-4 hours.
Q: Where is the wheelchair, stroller , or accessible exit?
A: The ground floor exit is located at the East end of the building. There is a pickup and dropoff area.
Q: Where is Sue located?
A: Sue is in Evolving Planet.
Q: Where can I catch the bus/trolley?
A: The CTA buses and tour trolleys are outside the south entrance to the left by the hot dog seller.
Q: Do you have audio headsets or tours in other languages?
A: No, the museum does not currently offer any audio tours.
Q: Is there free WiFi in the museum?
A. Yes. The signal name is “Field Museum WiFi”
Q: Can strollers and wheelchairs enter the special exhibits?
A: Wheelchairs are always allowed, if the exhibit is busy no strollers are allowed. Empty strollers cannot be brought into a special exhibit.
Q: Where is the ATM located?
A: The ATM is located at the South Door on the main level.
Q. Where is the Mold-a-Rama located and how many?
A: There are four Mold-a-Rama’s; on the upper level (1), on the main level (1), and on the ground floor (2).
Q: Where do guided tours start?
A: Guided tours start at the information desk on the main level. You do not need to sign up for the tours. They are free with museum admission.
Q. Where do I pay for parking?
A: You pay for parking where you exited the garage. The payment machine looks like an ATM.
Q. Do you have a lost and found?
A. Yes. It is at the coat check on the main level