Complaints Process and Procedures Policy

Complaints

The purpose of our complaints policy is to provide clear guidelines for the school community in raising and resolving concerns and complaints.

We have procedures in place that we follow to ensure that complaints are handled appropriately. Our procedures enable us to:

• deal with complaints fairly, effectively, and promptly
• take into account individual circumstances
• maintain confidentiality
• preserve school/community relationships and communication.

Most complaints can be resolved informally by discussions with the people concerned. See Guidelines for Informal Complaints. The school also has a procedure for making a formal complaint if informal discussion doesn't resolve the issue.

For complaints concerning harassment, see Harassment. For allegations of theft or fraud, see Theft and Fraud Prevention. School employees needing to make a protected disclosure, see Protected Disclosure.

Generally, an anonymous complaint cannot be processed unless there is a sound legal reason for protecting the identity of the complainant.

• Guidelines for Informal Complaints
• Making a Formal Complaint
• Harassment
• Theft and Fraud Prevention
• Protected Disclosure