FEEDBACK QUIZ AS A GUIDE
Feedback Labs Members' Community Learning Site
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How to Use These Resources
How to Use These Resources
For individuals: Start with the Individual Feedback Guide to assess your own feedback practices, then explore the AI & Tech Guide to identify tools that might address specific challenges you've identified.
For teams: Use the Organizational Feedback Guide to facilitate a team conversation about your current feedback systems, gaps, and opportunities. Then reference the Understanding AI & Tech Guide and nonprofit resources to explore potential solutions.
For learning: Work through the curated blogs, webinars, and courses at your own pace to build literacy around AI applications in feedback work.
If you want a refresher on the Feedback and Listening terminology, check out this guide →
Workbook for Individuals
Workbook for Individuals
For those looking to assess feedback and listening practices on an individual level, this is the guide for you! The guide can be completed in full for a comprehensive look into how you listen and where to improve, or completed one section at a time to offer detailed insight on your biggest feedback priorities.
Access the Feedback Quiz as a Guide: Workbook for Individuals
Workbook for Organizations and Groups
Workbook for Organizations and Groups
When it's time to do an analysis of your organization's feedback and listening practices, you can turn to this guide. Start with 2 or 3 members of your organziation who can provide diverse feedback and have them fill out the Feedback Quiz as a Guide: Workbook for Individuals. Then, bring the group together to review their responses and complete the orgainzation workbook!
Access the Feedback Quiz as a Guide: Workbook for Organizations and Groups
Want to dive deeper?
Want to dive deeper?
Sign up for Feedback Labs Coaching!
Sign up for Feedback Labs Coaching!
Our feedback coaching includes dedicated time with experienced Feedback Labs staff to strengthen your organization’s listening and feedback practices, act on what you hear, and drive greater, more equitable impact in your work.
You can expect personalized guidance, strategies, tools, and examples customized to your unique community and goals. We offer individual coaching sessions as well as long-term engagements over multiple sessions.
No matter where you are, we're here to help with
Getting started with a feedback loop that is contextualized for your organization;
Increasing response rates to surveys and listening efforts;
Moving from vague, high-level feedback to specific, actionable insights;
Creating equitable and inclusive listening efforts that are accessible to all;
Increasing representation from individuals from marginalized identities;
Making sense of and acting on conflicting feedback; and
Taking action in response to feedback and closing the loop.
Meet the Coaches
Meet the Coaches
Alexis Banks (she/her)
Alexis Banks (she/her)
Associate Director of Learning and Operations
Associate Director of Learning and Operations
Focus: Desinging contextualized, high-quality, equitable feedback loops, survey design, closing the loop
Regions: U.S. and Global
Sectors: Childhood development, education, workforce development, social enterprise, international development, nonprofit
Languages: English
Annie Grier (she/her)
Annie Grier (she/her)
Director of Community and Equity
Director of Community and Equity
Focus: Equitable and inclusive listening practices, quantitative and qualitative data analysis, theories of change
Regions: U.S.
Sectors: Criminal justice, education, social work, DEI (Diversity, Equity, and Inclusion), nonprofit
Languages: English
Michael Gale (he/him)
Michael Gale (he/him)
Senior Manager of Field Building
Senior Manager of Field Building
Focus: Monitoring, evaluating, and learning (MEL), philanthropic listening, data systems and infrastructure, incentives for listening
Regions: U.S. and Global (emphasis on Latin America)
Sectors: Philanthropy, nonprofit, immigration and migration, international development, childhood development
Languages: English, Spanish
Megan Campbell (she/her)
Megan Campbell (she/her)
Senior Director or Programs and Strategy
Senior Director or Programs and Strategy
Focus: Philanthropic listening efforts. incentives for listening, supporting grantee listening capacity, listening at scale
Regions: U.S. and Global
Sectors: Philanthropy, international developement, government
Languages: English
Britt Lake (she/her)
Britt Lake (she/her)
Chief Executive Officer
Chief Executive Officer
Focus: Philanthropic listening efforts. community-led grant making, listening in disaster contexts
Regions: U.S. and Global
Sectors: Philanthropy, nonprofit, international development
Languages: English
Frequently Asked Questions
Frequently Asked Questions
How do coaching calls work?
How do coaching calls work?
We offer individual coaching sessions as well as long-term coaching engagements over multiple sessions, depending on your individual needs! Live coaching is accompanied by offline preparation and follow up. Initial coaching calls usually take place with Alexis Banks, Associate Director of Learning and Operations, who oversees coaching at Feedback Labs. During your first coaching call, our goal is to:
learn about your organization, community, and feedback goals and challenges;
offer immediate assistance in response to your most pressing questions; and
work together to determine if additional coaching sessions and ongoing support would be beneficial.
Depending on your coaching needs, Alexis may refer you to another coach on our team with a relevant skillset, background, or regional or sector focus for follow up conversations.
I am interested in coaching, but I would like to learn more before scheduling a call. What should I do?
I am interested in coaching, but I would like to learn more before scheduling a call. What should I do?
Please reach out to Alexis Banks at alexis@feedbacklabs.org to learn more about coaching. Please share a brief overview of the support that you need and any questions that you have about the coaching process.
What happens after I schedule a call?
What happens after I schedule a call?
You will receive a calendar invite with a Zoom link to join a virtual coaching session for the time and date that you selected.
What if I would like to work with a specific coach?
What if I would like to work with a specific coach?
Please email alexis@feedbacklabs.org with a brief overview of the support that you need, the name of the coach that you would like to work with, and any questions that you have about the coaching process.
What happens if I need to reschedule or cancel?
What happens if I need to reschedule or cancel?
You can read our complete Coaching Terms of Service here.
In what languages do you offer coaching?
In what languages do you offer coaching?
We currently offer coaching in English and Spanish.
Do you offer coaching sessions to groups?
Do you offer coaching sessions to groups?
Coaching is intended to help you work through specific feedback challenges, goals, and needs. You are welcome to invite multiple members of your organization, relevant individuals from partner organizations, members of a working group, and more. Coaching is not meant to take the place of training. If your organization or group is looking for an introduction to feedback for the purpose of getting started, consider taking our Introduction to Feedback Mini Course, attending a Crash Course, or offering a custom training.
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