POWER SHIFTING & COMMUNITY VOICE
Feedback Labs Members' Community Learning Site
Feedback Labs Members' Community Learning Site
To effectively shift power, organizations must move beyond extractive data collection and focus on redistributing decision-making authority back to the community. This involves prioritizing affected persons and members of marginalized identities.
It could include using third-party facilitation to ensure those most affected have a direct hand in shaping programs, funding, and resource allocation. By utilizing accessible digital dashboards and "translation justice", organizations can democratize information and move toward recipient-led models that decentralize institutional control. Leveraging these community-centric mechanisms allows underrepresented and marginalized groups to influence policy and take a leading role in the initiatives that define their futures.
Do you feel like your organization could improve community engagement? Not sure where to start? If you've ever wondered...
Q1: How can technology be used to decentralize decision-making and empower communities to take the lead?
Q2: What tools give marginalized groups a stronger voice in organizational decisions?
Q3: How can digital platforms facilitate more equitable participation in projects and initiatives?
Q4: How can we leverage technology to share power and resources transparently with community partners?
Q5: In what ways can I use tech solutions to amplify underrepresented voices in policy and program development?
If your organization has considered these or similar questions, then keep reading to learn more about power shifting and community voice! After combing our LabStorm notes from 2017 - 2025, we compiled a set of Strategies/Action Steps and Resources/Tools to help you get started, refresh, or enhance your organization's listening and feedback practices.
Here are specific, actionable strategies for nonprofit, philanthropic, and other social sector organizations to foster power shifting and community voice, synthesized directly from the LabStorm notes.
Facilitate Data Ownership: Design feedback processes where communities retain ownership of their data and derive immediate value from it. For example, turn gathered information into a CV, proof of skills, or language test certificates that refugees or participants can use for their own future endeavors, rather than simply extracting data for the organization's use,.
Co-Create the Questions: Ask the community what they are curious about regarding their own neighbors and what questions they want to be asked, rather than imposing pre-determined survey instruments,,.
Capture "Ambient Feedback": Utilize "deep hanging out," casual chats, and eavesdropping methodologies to track rumors or listen to existing community discussions (e.g., via social media or WhatsApp). This allows organizations to gather feedback without inundating communities with burdensome surveys or forcing them into structured, formal reporting,,.
Fair Compensation for Lived Experience: Treat lived experience with the same financial respect as traditional consulting expertise. Compensate community members for their feedback and participation to reduce barriers like lost wages, transportation, and childcare,,,. Erring on the side of more compensation and offering choices in how people are paid ensures the process is equitable rather than just uniform
Implement Participatory Grantmaking and Budgeting: Hand over financial control by allowing regular community members to make decisions on how to allocate grants and prioritize which social impact projects receive funding.
Conduct Scenario Planning with Constituents: Include communities in creating a framework for future decision-making by collaboratively defining the "must do's," "won't do's," and "might do's." This ensures that even when organizations must act rapidly in a crisis, their actions are guided by community-established boundaries.
Appoint Community Members to Governance Roles: Move beyond basic advisory councils by giving community and youth representatives formal authority, such as voting power and a dedicated seat on the organization's Board of Directors.
Utilize "Plus/Delta" Activities for Real-Time Course Correction: Engage program participants in rapid dialogue activities to discuss what went well and what didn't, allowing the community itself to dictate the learning and improvement goals for the next iteration of the program.
Hire Reflective Staff and Peer Facilitators: Ensure that frontline staff and organizational leaders reflect the demographic and cultural makeup of the community being served (e.g., prioritizing Black staff when working primarily with Black youth).
Utilize a "Train the Trainer" Model: Recruit and train individuals with lived experience (such as youth, people with disabilities, or local community champions) to act as peer-to-peer data collectors and facilitators, as communities are often more comfortable sharing honest feedback with their peers.
Engage Third-Party Facilitators to Mitigate Power Dynamics: Use external consultants, facilitation firms, or mediators to collect feedback. This helps neutralize the inherent power imbalance between funders and grantees, reducing the fear of retaliation and the likelihood that participants will just say what the funder wants to hear.
Deploy Public, Interactive Dashboards: Use platforms (like Kuja Kuja or Cloud City) that allow citizens to track public sentiment over time, view feedback heat maps, and see actionable responses from organizations.
Ensure Translation and Linguistic Accessibility: Provide materials and feedback tools in local dialects and multiple languages, and utilize interpreters (such as sign language interpreters) to ensure everyone can engage equitably.
Bridge the Digital Divide: For communities lacking internet access, implement offline or low-bandwidth tools such as interactive voice response (IVR), USSD codes, toll-free lines, or localized WhatsApp broadcasts. Alternatively, place physical tablets at central service points so users do not need their own devices to participate.
Return Raw Data to the Community: Provide de-identified, raw data back to community partners and grassroots organizations so they can use it to articulate their own context, secure funding, and advocate for their own needs.
Establish "What We Heard, What We’ll Do" Loops: Systematically share synthesized feedback back to the community via highly accessible, ambient formats. Examples include painting murals on public buildings, distributing printed booklets, or setting up a giant "daily news" chalkboard in a community center so citizens can visually track what feedback was received and what action is being taken.
Arm Citizens for Self-Advocacy: Transform the data collection process into an advocacy tool by putting feedback data directly into the hands of citizens via simple infographics or scorecards. Communities can then use these materials in town hall meetings to demand improved services and hold local government officials accountable,,.
Build Cross-Sector "Alignment Tables": Fund and facilitate alignment tables that bring together grassroots organizing groups, community members, local newsrooms, and policymakers to collaboratively address systemic issues identified through community feedback.
Form National Coalitions Led by the Community: Support the creation of national coalitions made up of Indigenous authorities, local social enterprises, or youth advocates. Equip these coalitions with the evidence generated from local feedback so they can talk directly to global policymakers and lead policy transformation (e.g., in agrifood systems or land rights).
Here is a detailed (though not exhaustive) list of the organizations, resources, projects, and tools referenced in the documents that can help foster power shifting and community voice in listening and feedback strategies:
TalkToLoop / Loop: A global, open-data digital platform that allows people to independently and anonymously give feedback on the services they receive, designed around principles of decentralized control and open dialogue.
Memria: A platform designed to help organizations collect, manage, and scale unstructured, first-person audio stories, giving communities a voice outside of rigid, quantitative surveys.
Pando LLS (Localization Learning System): An adaptive management tool created by Root Change that uses network maps and feedback data to measure localization, the vitality of a local system, and the quality of relationships between international and local actors.
Cloud City (by Layertech Labs): A public, open-data feedback portal utilizing machine learning and differential privacy mechanisms to ensure respondents can provide credible, anonymous feedback safely.
Gram Vaani / Mobile Vaani: A participatory, voice-based mobile platform enabling marginalized, offline, and low-income communities to share information and raise their voices using basic feature phones.
Wezesha: An SMS-based citizen feedback platform in Tanzania that uses an Effective Voice Response (EVR) system to empower citizens to provide feedback on healthcare delivery and hold local governments accountable.
Latimer.ai: An equity-focused Large Language Model (LLM) and AI analysis tool utilized for coding and synthesizing qualitative data without traditional biases.
Loomio: A tool for collaborative, asynchronous decision-making used to crowdsource diverse voices and foster self-organized communities.
GrantAdvisor.org: Described as a "Yelp for foundations," this platform allows grantees to safely and anonymously evaluate their funders and provide feedback on philanthropic processes.
Viamo & 60_Decibels: Phone or audio-based survey tools utilized for gathering feedback directly from hard-to-reach populations.
Participatory Philanthropy Toolkit (by Fund for Shared Insight): A practical framework that helps organizations distinguish between honoraria, stipends, grants, and contracts to fairly compensate community members for their lived experience and participation.
Poverty Stoplight: A self-assessment methodology and tool that empowers families to measure their own multidimensional poverty levels and co-create actionable solutions.
The SALT Approach (The Constellation): A methodology based on "Stimulate, Appreciate, Learn, and Transfer" that guides communities through self-assessment and goal-setting.
Targeted Universalism: A framework developed by John A. Powell used to design feedback mechanisms specifically at the margins, ensuring that the most marginalized groups become the anchor point of a solution.
Community Based Research Excellence Tool (CBRET): A tool designed to assess how institutions ethically engage in community-based research to prevent extractive practices.
Localization Diagnostic Tool (Pathways Consulting LLC): A framework utilizing discovery systems mapping, learning partnerships, and participatory evaluation to help large humanitarian actors shift power to local entities.
IAP2 Spectrum of Public Participation: A widely used framework moving from "Inform > Consult > Involve > Collaborate > Empower" to help organizations evaluate and deepen their level of public engagement.
3P Framework (The Risk Collaborative): Supports Partner, Project, and Patron self-assessments to rebalance power and build trust through the lens of risk-sharing in the third sector.
Accountability Lab: An organization that runs the "Integrity Icon" campaign to name and fame ethical civil servants, collects community rumors to validate concerns, and supports citizens in self-advocacy through town halls.
Global Fund for Children: An organization actively modeling power-shifting by creating a Youth Leadership Council that participates in grant selection, designs advocacy campaigns, and secures board of director seats.
Family Independence Initiative (FII) / Community Independence Initiative (CII): A project that centers on paying low-income community members an allowance for the data and feedback they provide, valuing their lived expertise.
CIVICUS: Provides resources and toolkits on citizen-generated data, youth playbooks, and impact accountability for civil society organizations.
Reimagining INGOs (RINGO): A project working to decolonize international development and shift power by enabling local organizations to bid on projects in a reverse process.
Map Kibera & Open Schools Kenya: A citizen-driven open data project in Kenya’s informal settlements that empowers parents and local residents to collect mapping data on schools to demand accountability from the government.
Internews, GroundTruth, and Acaps: A collaborative effort in refugee contexts moving away from extractive surveys and instead relying on "ambient feedback" and "deep hanging out" to track rumors and determine community needs.
Funder Safeguarding Collaborative (FSC): A global network working to establish "Keeping People Safe" policies and drive action that creates safer organizational cultures without employing colonial or paternalistic mandates.
Creative Ways to Solicit Stakeholder Feedback (Public Profit): A practical guide offering fun, interactive, and art-based feedback collection methods as alternatives to standard surveys.
The Dignity Project (IDinsight): Research and guidelines exploring how to uphold human dignity and respect during development work and data collection.
Problem with Problems Workbook (Equity Meets Design): Tools and courses created to ensure that communities are involved in the initial problem-definition stage of design, rather than just the solution stage.
Belonging Barometer (American Immigration Council): A concise 10-question survey tool adapted to assess inclusion and lived experiences, validating perspectives across diverse school and municipal contexts.
Participatory Grantmaking Community: An active network with a listserv focused entirely on empowering community members to design, execute, and control philanthropic funding processes.
Narrative Change: From Fixers to Builders (by Trabian Shorter): An SSIR article highlighting the need to shift from deficit-based narratives (e.g., "fixing broken people") to forward-thinking, asset-based approaches.
DIY Human Cards: A tool utilizing physical question cards to forge deep personal connections and reduce anonymity and polarization during community dialogues.
Coproduction Collective: An ever-growing database and peer network dedicated to co-produced projects and collaborative community efforts.
This is not an endorsement of any organization or tool. This list is not exhaustive.