GoGuardian 

Go Guardian Troubleshooting 

• Check to make sure the student has the GoGuardian Extension (You can check for the extensions on the student's device by entering chrome://extensions into their address bar.) 

• Have the student re-start their Chromebook

• Re-start the session

• Clear the cache on your device (Command-Shift-R on Mac or Control-Shift-R on PC)

• Having students visit chrome://restart which can  launch them into the class. 

• To clear out errors and update GoGuardian extensions, remove the student's user profile by following these steps:

  • Sign the student out of the Chromebook

  • On the sign-in screen, click the profile that you want to remove

  • Click the Down Arrow to the right of the student's name

  • Click Remove This Person

  • In the box that appears, click Remove

  • Once removed, click Add Person in the bottom left corner

  • Sign the student into the Chromebook

  • The student should automatically reconnect to your session

• Verify that your student is signed into their school-provided account by typing chrome://settings into their address bar. The signed-in user will be displayed under "People."

• Put in a work order with the student(s) name(s) and class(es) that are not working.