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About Us
About Us
Virginia's Community Colleges System, which is comprised of 23 community colleges and a central administrative office, added the Shared Services Center in 2016 to process common administrative transactions.
The Shared Services Center allows the VCCS to:
Develop a streamlined approach to more efficiently handle day-to-day transaction-based functions that all 23 Colleges and System Office must undertake in order to operate.
Save money by providing greater efficiency and reducing manual efforts.
Leverage technology not only for efficiency but also for the accuracy of work.
Provide all our institutions access to consistent, quality services and expertise, regardless of their size.
All of this allows us to better focus our resources on our students – helping them start their educational journeys, persist, and succeed. Data Analysis and Project Management, reporting to the Director's office, are also strong parts of our organization.
Daleville, Virginia was chosen as a central location for all 23 colleges in the VCCS System.
Benefits of the SSC
Benefits of the SSC
Shared Ownership. Shared Governance. Shared Value. The VCCS Shared Services Center (SSC) strengthens our colleges, our community, and our system by processing administrative transactions that allow us to focus on our core mission: student achievement. Join us in promoting the Shared Services Center vision at VCCS.
The Benefits Are Clear. The SSC allows us to better use technology, streamline processes, and leverage our statewide presence to save money. By utilizing the Shared Services Center, we help our students succeed, strengthening the Virginia workforce and the Commonwealth's overall economy.
Do More Together. The SSC leverages technology and processes that encourage and promote collaboration, allowing us to succeed together.
Service That Excels. You have access to consistent, high-quality services and expertise, regardless of your college's size.
Available When You Are. With cross-trained resources and consistent procedures, the staff in the SSC are available to provide support when you need it.
Focus on People, Not Paper. The SSC allows your college to spend more time on mission-critical services--helping educate and train our communities.
Data Driven Decisioning. Standard processes provide consistent data that will be used to capture insights that lead to better decisions.
Continuous Improvement. The status quo is never good enough. We will work with you to continue to find better ways to serve our colleges, become more efficient, reduce costs, and deliver improved services.
And with the SSC, I can...
"...do everything I could always do but faster, more easily and more efficiently." -- VCCS Employee
"...spend more time solving the complex problems that impact our employees and students." -- College Business Staff
"...focus on the educational and training needs of our community." -- VCCS Leader
Careers
Careers
Applicant Portal: https://jobs.vccs.edu
Shared Services Center Careers
Virginia's Community Colleges
The Virginia's Community Colleges System (VCCS) is a group of experienced and highly motivated individuals in a community-friendly work environment supporting our important public service mission and Achieve 2021 as we educate 225,000 credit students annually and over 150,000 non-credit students at 23 Community Colleges with over 40 campus locations. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality that are financially and geographically accessible and that meet the individual, business, and community needs of the Commonwealth. The VCCS aims to become a model institution for diversity and invites multicultural professionals from all backgrounds to contribute to its aspiration for building an inclusive community where everyone is given equal opportunity to reach their full potential.
About the Shared Services Center:
Located in Daleville, VA, the SSC supports the VCCS mission by providing excellent customer service and effective and efficient administrative services to the 23 community colleges, System Office, as well as the SSC itself. These services include processing and support functions in the areas of Finance Operations, Human Resource Operations, and Procurement, with the intent to use economies of scale and specialized expertise to support its customers. In addition, the SSC provides a Customer Engagement Team to support our colleges and vendors.
The Shared Services Center is excited to announce that we have launched a new job application website! To see the available opportunities or to apply to become part of our growing Shared Services team, visit https://jobs.vccs.edu. The VCCS offers competitive compensation along with excellent benefits and opportunities for career development. For more information on benefit offerings, go to: http://www.vccs.edu/careers/#employee-benefits/.
Reference, background and eVerify checks are required for all VCCS positions.
Contact Us
Contact Us
The Customer Engagement Team is here for you. Below is our contact information, our location on Google Maps, and driving directions from I-81 N and I-81 S.
help@ssc.vccs.edu
Main: 540-591-4000
Toll Free: 877-340-5577
Fax: 540-591-4001
From Northern Virginia:
Follow I-81 N to US Hwy 220 N/Roanoke Rd in Daleville. Take exit 150B for US-220 N toward Daleville/Fincastle for 0.2 miles. Continue on US Hwy 220 N/Roanoke Rd. Drive to Daleville Centre Dr for 1.6 miles. Merge onto US Hwy 220 N/Roanoke Rd. Drive 1.3 miles. Turn right onto Valley Rd, then turn left onto Daleville Centre Drive. Follow drive up the hill and turn left into the parking lot. The main entrance is at the bottom of the parking lot, facing 220S.
From Southern/Southwestern Virginia:
Follow I-81 S to US Hwy 220 N/Roanoke Rd in Daleville. Take exit 150B for US-220 N toward Daleville/Fincastle for 0.2 miles. Continue on US Hwy 220 N/Roanoke Rd. Drive to Daleville Centre Dr for 1.6 miles. Merge onto US Hwy 220 N/Roanoke Rd. Drive 1.3 miles. Turn right onto Valley Rd, then turn left onto Daleville Centre Drive. Follow drive up the hill and turn left into the parking lot. The main entrance is at the bottom of the parking lot, facing 220S.
Governance
Governance
Executive Council:
Janet Gullickson - Germanna Community College, President
Paula Pando - Reynolds Community College, President
Kim Blosser - Laurel Ridge Community College, President
Craig Herndon - System Office, Senior Vice Chancellor, Administrative and IT Services
Bobby Sandel, Vice Chair - Virginia Western Community College, President
Dean Sprinkle, Chair - Wytheville Community College, President
NON-VOTING MEMBERS
Phillip Bradshaw - Management Council Representative Camp, Operations Manager
Mary Rohas - System Office, Senior Internal Auditor (IV&V)
Dennis Moynihan - Shared Services Center, Director
Management Council:
Anastasia Triplett - Blue Ridge Community College, Finance & Admin Services VP
Susan Grinnan - Brightpoint Community College, Admin VP
Phillip Bradshaw - Vice Chair, Camp Community College, Admin & Technology Operations Manager
Lewis Bryant - Central Virginia Community College, Finance VP
Wayne Peters - Danville Community College, Director of Finance Financial & Administrative Services
Eve Belote - Eastern Shore Community College, Associate Admin VP
John Davis - Germanna Community College, HR Associate VP
Amelia Bradshaw - Reynolds Community College, Finance & Admin Services VP/CFO
JoAnn Ellwood - Laurel Ridge Community College, HR Manager
Ron Vicars - Chair, Mountain Empire Community College, Admin VP
Angie Graham - Mountain Gateway Community College, Finance & Admin Services VP
Tim Jones - New River Community College, IT Director
John Ferrari - Northern Virginia Community College, Finance VP
Tracy Cersley - Piedmont Virginia Community College, Finance & Admin Services VP
Jack Hanbury - Patrick & Henry Community College, Finance & Admin Services VP
Tara Walker - Rappahannock Community College, Finance & Admin Services VP
Will Johnson - System Office, Budget & Planning Assistant VC
Randy Ellis - System Office, Controller
Lauren Philip - System Office, Intern - Diversity, Human Resources
Angie King - Shared Services Center, HR & Finance Operations, Senior Manager
Shannon Feinman - Southside Virginia Community College, Finance & Admin Services VP
Kim Steiner - Southwest Virginia Community College, Associate VP of Human Resources
Heather Hardiman - Tidewater Community College, Associate Finance VP
Chris Fields - Virginia Highlands Community College, Finance & Admin Services VP
Steven Carpenter - Virginia Peninsula Community College, Finance & Admin Services VP
Lisa Ridpath - Virginia Western Community College, Finance & Admin Services VP
David Dickens - Wytheville Community College, Associate VP of Finance
SSC Charter:
Approved SSC Charter v1.5 2023-4-23.pdfMetrics and Dashboards
Metrics and Dashboards
What are the Metrics and Dashboards?
Shared Services measures how well the institutions & Shared Services are doing with regard to Service Level Agreements (SLA’s) between the institutions and Shared Services. These measures are represented in charts.
What are we measuring?
Performance against agreed upon Service Level Agreements (SLAs) and compliance requirements. See the Accounts Payable Metrics, Procurement Metrics and Travel and Expense Metrics pages for compliance requirement details.
What's included in a measurement?
Goal, performance to goal, explanations for failure to meet goal (failure reasons), and action plans.
How do I view the charts?
You must be a VCCS employee in order to view the charts. Enter your login credentials to access the information when clicking here.
Our Colleges
Our Colleges
College Websites
Central Virginia Community College
Eastern Shore Community College
Laurel Ridge Community College
Mountain Empire Community College
Mountain Gateway Community College
Northern Virginia Community College
Patrick & Henry Community College
Piedmont Virginia Community College
Rappahannock Community College
Southside Virginia Community College
Southwest Virginia Community College
Virginia Highlands Community College
Virginia Peninsula Community College
College Staff Directories
Central Virginia Staff Directory
Mountain Empire Staff Directory
Mountain Gateway Staff Directory
Northern Virginia Staff Directory
Patrick & Henry Staff Directory
Piedmont Virginia Staff Directory
Southside Virginia Staff Directory
Southwest Virginia Staff Directory
Virginia Highlands Staff Directory
Virginia Peninsula Staff Directory
Use a screen reader
You can use Google Maps with these browsers and screen readers:
Chrome with ChromeVox on Chromebooks
Firefox with NVDA or JAWS on Windows
Safari with VoiceOver on Mac
SSC by the Numbers
SSC by the Numbers
VCCS Pay and Holiday Schedule
VCCS Pay and Holiday Schedule
2023 HOLIDAY SCHEDULE:
State Pay and Holiday Schedule
2024 HOLIDAY SCHEDULE:
State Pay and Holiday Schedule
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