Zoom Issues

Incorrect Passcode

There are many things that may resolve the incorrect passcode error. Below are some troubleshooting steps that you can try:

• Verify with the teacher that you have the correct Meeting ID and Passcode.

• Restart the Chromebook. 

• Reset Google Chrome to default settings.

• Clear the Cache and History on Google Chrome

• Go to zoom.us

  • • Click the Google logo located on the lower half of the page

    • Select student account

    • Click create account if the option appears 

    • Select Join Meeting 

    • Enter the meeting ID and passcode to join the class 

• Sometimes a series of resets will resolve this issue. 

  • • Perform up to 4 hard resets 

    • Try to clear cache and history 

    • Go to Zoom.us 

      • • Select Join Meeting at the top of your screen 

        • Enter the meeting ID and passcode to join the meeting 

• If available, try to join the meeting from a different device. 

• Sometimes just waiting then trying again in 20-30 minutes will allow you to join the meeting. 

This Meeting is for Authorized Attednees Only

This error indicates that EGUSD Authentication is enabled for the meeting. The student must authenticate via Google to gain access. You can visit Zoom.us/signin then select Sign in with Google (you may need to scroll down to see this option). Once signed in, try joining the meeting again. Please follow the guide Resolving Student Authentication issues on Zoom for more details. 

Waiting for Host to Start the Meeting

This error indicates that the  meeting is not currently running. If this is during your scheduled class time, please contact your teacher for the correct Meeting ID. If you have verified the meeting ID is correct go to Zoom.us. Select Join a Meeting at the top of the screen. Type the meeting ID and passcode when prompted. If you continue to have the issue, please clear cache and history and then try joining the meeting again. 

Teacher and Student Previews are Blank

This issue is often network related. Possible troubleshooting steps include:

• Move the Chromebook or other device closer to your home WiFi router or hotspot.

• Leave the meeting and then join it again.

• Try to remove or get away from sources of network interference. Things that can cause network interference include:

  • Other electronic devices

  • Appliances such as microwaves

  • Thick buidling materials between you and the router (pipes, metal)

  • Mirrors

Microphone Audio Too Loud or Too Quiet

This issue is often resolved by adjusting the microphone gain setting. Please refer to the guide Chromebook Audio Issues for a possible resolution.