Hotspot Issues

You may encounter an issue with the EGUSD hotspot which can prevent you from being able to access the internet. Possible symptoms include:

• The hotspot will not power on (the power button may or may not be flashing).

• The hotspot will power on but not finish booting.

• The hotspot appears powered off but the Chromebook shows as connected.

• The hotspot appears powered on but does not provide internet to the EGUSD Chromebook.

• There is no cellular reception where there was previously.

If you experience any of these symptoms, try restarting both the Chromebook and the hotspot. If you continue to have issues, please reset the hotspot.

The hotspot will only work where it can receive T-Mobile Cellular reception. Sometimes moving the hotspot to a different part of your house or near a window can improve reception. The hotspot will not work outside of the United States.

An EGUSD T-Mobile hotspot will only connect to an EGUSD Chromebook. Student Support will be unable to assist connecting a personal Chromebook, Windows PC, Mac, iPad, etc.