FAQ

I forgot my password, how do I reset it?

Please contact your teacher or call Student Support for password assistance (916) 686-0245. 

If your password was reset by EGUSD Staff, you may receive a prompt to update your password (Grades 7-12 only). Please refer to the How to Personalize a Student Password After a Password Reset guide for more information.

I am having an issue with StudentVue, who can I contact to get help?

Please contact your school. Student Support cannot assist with any StudentVUE issues but your school can check your account for possible issues. 

How do I clean an EGUSD Chromebook?

Please only use a dry cloth to clean your EGUSD Chromebook. Do not use any liquid cleaners as this could damage the device.

The charger for my Chromebook / Hotspot is damaged or missing. Can I use a charger I own?

In order to prevent damage, please only use the charger issued with your device. If your charger is damaged or missing, please contact your school for a replacment. If you have the charger but it does not appear to work, please contact Student Support for troubleshooting.

My family will be traveling. Can I bring my EGUSD Chromebook / Hotspot outside of the country?

Students cannot access many EGUSD services and websites outside of the United States, Canada, Mexico, and Japan. These restrictions are not limited to a Chromebook. Students will not be able to access services such as the Portal, even from a personal device. Hotspots only work inside the United States where it can receive T-Mobile cellular reception. 

I do not have internet at my home. How do I request a hotspot?

Please contact the front office at your school to request a hotspot. School Search