Chromebook Issues

If you experience an issue with your EGUSD Chromebook, some common issues and possible solutions are listed below. Some guides are available in alternate languages. Please refer to the Guides page for Español, 中文 , Tiếng Việt and Hmong. 

Bad Request Header Too Long Error 

This error may appear when trying to visit a website.  Please follow the guide to clear the cache and history on Google chrome to resolve this issue. If the issue persists, you may need to reset Google Chrome to default settings. 

Access Denied Error

This error may appear when trying to visit a website.  Please follow the guide to clear the cache and history on Google chrome to resolve this issue. If the issue persists, you may need to reset Google Chrome to default settings. 

Chromebook Will Not Power On 

Chromebooks that do not turn on may sometimes be stuck in a limbo state. If this is the case, there is often a very simple solution. Please follow the guide to perform a hard reset on your Chromebook. This reset may need to be performed 3 or 4 times before the Chromebook responds. If available to you, you can also try connecting the Chromebook to a different charger. If these troubleshooting steps do not resolve your issue, please contact your student's school to exchange the Chromebook.

Microphone Too Loud or Too Quiet

If your voice appears to be too loud or too quiet to the other participants during a video call, this issue is often resolved by adjusting a simple setting. Please refer to the guide Chromebook Audio Issues for a possible resolution. 

Chromebook Sign In Issues

If your Chromebook is requiring you to enter your old password when signing in, please refer to Chromebook Login Issue "Enter Old Password".  If your Chromebook shows an Enrollment Error or Enterprise Enrollment, please contact your school to exchange the Chromebook. For all other log in issues, please email or call Student Support stusupport@egusd.net | 916-686-0245

Incorrect User ID or Password Error on Portal

Please try to clear cache and history.  If the issue persists, please call Student Support for further assistance 916-686-0245.

Chromebook Display Rotated

If your Chromebook display is not in the proper orientation (rotated 90˚ or upside down), hold the Ctrl + Shift keys on your keyboard. While holding those keys, tap the refresh key (above the #4 key or between the #2 and #3 keys) until the display is in the proper orientation. For more detailed instructions, please refer to the guide Chromebook Rotating. 

Chromebook Screen Appears Magnified

If the screen seems like it is magnified or zoomed in, hold the Ctrl + Alt keys on your keyboard. While holding those keys, tap the brighness down button several times to return the screen to its normal size. For more detaild instructions, refer to the guide Chromebook Screen Appears Magnified.

Webpage is Blank or Does Not Load Properly

When you go to a website, sometimes the content will not load properly. Sometimes parts of the websites will load, other times it will only show a blank white screen. If you have an issue accessing any website try clearing the cache and history on Google Chrome. If you continue to have an issue, try allowing pop-ups on the website. Sometimes resetting Google Chrome to default settings may resolve the issue. 

Student Does Not Have Access to an Online Textbook / App / Material

Please have your student's teacher submit a request to the Tech Services Help Desk to resolve access issues.