There is one "Gradebook Manager" at each site. They are your first point of contact for Infinite Campus.
Embedded Files
There is one "Tech Spec" at each site. They are your first point of contact for technical support.
Technology Support Requests
Technology Support Requests
If you are in need of technology support, please fill out a Technology Help work order. Click the button below for step-by-step directions and the button to the left to go straight to the Help Desk.
The most common support topics are listed and linked below.
You may also view a complete list of technology-related programs and their main point of contact here.
Self-Service Password Reset Portal
Set up your Self-Service Password Reset Portal account so you will be able to update or reset your own password from any device, anywhere. Follow the step-by-step guide or watch the video to learn how.
(If you have already set up your Self-Service Password Reset Portal account and cannot remember the answers to your secret questions, please submit a Technology Help Ticket.)
Alternative (the long way):
If you do not sign up for the password reset portal, then you must take the long route to updating or resetting your password:
Forgot Password = Working with the designated person at your site (often the Tech Spec) or contacting the Technology Department at EPSAC, which may require proof of identification.
Update/Change Password = Log into an Edmond desktop computer (such as those in the Media Center), then click Ctrl+Alt+Delete. From the menu that appears, select "Update Password."
*Both alternatives are a bit of a hassle! Instead, sign up and use the Self Service Password Reset Portal!
Internet and WiFi Connectivity Issues:
Submit a Tech Support Request through a Technology Help Ticket.
The IT team can only fix issues they are aware of. In your request, include specific details if you are having consistent wifi woes, such as the location, time, and description of issue.
Help with Grades and Attendance: Gradebook Manager (one at each school)
Parent and Student Portal Support: Each site designates someone to oversee this duty. (Ask your Tech Spec or administrator.) You may also email IChelp@edmondschools.net
Technical Issues: Within Canvas, or on the login screen, click Help > "Report a Problem"
Integration and Content Development Support: Contact your Content Specialist at EPSAC and/or a member of the EdTech Team.
Check whether a website is available for students: Ask your site's Tech Spec about the student demo login account.
Request a Website Be UNBLOCKED for a Specific Subset of Students:
Save time: check whether the website meets any of our block criteria here.
Submit a Technology Help Ticket. Include the educational rationale, and for which subset of students you are requesting.
Request early; many requests require investigation and may take a week to process. Be sure to include the educational rationale for the request, as well as the student subset you are requesting for (elementary, middle, and/or high).
For a comprehensive explanation of content filtering in Edmond Public Schools, click here.
App Request: To request apps be added or removed from your a class set of iPads, submit a Technology Help Ticket. To add a single app to a student iPad, follow the instructions on the iPad Basics page.
Technical Issues: Submit a Technology Help Ticket.
Classroom Integration Support: Contact your Content Specialists and/or a member of the EdTech Team.
Teacher Chromebook Technical Issues: Submit a Technology Help Ticket.
Check In/Out and Report Technical Issues, Damage, or Loss:
High School Students: Textbook Manager
Middle School Students: Media Director
Elementary School Students: Tech Spec
Outages: Check the Google Workspace Status Dashboard
STAFF ONLY:
STAFF ONLY:
App, Extension or Google Workspace Setting Request: If you would like to use a specific, educational Chrome Extension, Chrome App, or Google Workspace setting, first check the EPS list of apps and extensions that are currently open. If it is not there, staff can submit a Technology Help Ticket. In the request, be sure to include the grade level (ES, MS or HS) and explain the educational purpose of this tool.
Request to Borrow a SWIVL
SWIVLs work with iPads to record and create videos. The teacher wears the small SWIVL microphone & sensor, and the iPad, sitting on the SWIVL base, will rotate to follow the teacher as it records. Teachers/Schools *with an iPad* who would like to demo a SWIVL or use one to create a recording, may submit a request here.
Platform Status
Want to know if the platform you are using is experiencing issues? We have some of them linked for you on this page.
Report abuse