Effective Date: October 5, 2026
Contact: voicerecorder@ecomobile.vn
Draft publication checklist — remove this box before publishing: Confirm the app's public name; replace [LEGAL ENTITY NAME], [REGISTERED BUSINESS ADDRESS], [PRIVACY POLICY URL], [GOVERNING JURISDICTION] and [COMPETENT COURTS]; verify the actual AI providers, data-retention periods and account-deletion flow against the Privacy Policy and implementation. This draft does not carry forward the template's New York law, mandatory arbitration, class-action waiver or claim that Eco Mobile operates from the United States, because those arrangements have not been confirmed.
These Terms and Conditions ("Terms") govern your access to and use of VoiceTap – Voice Recorder, including the mobile application and its related features and services (collectively, the "Services"), provided by [LEGAL ENTITY NAME], trading as Eco Mobile, with its registered address at [REGISTERED BUSINESS ADDRESS] ("Eco Mobile", "we", "us" or "our").
Please read these Terms before using the Services. By accepting these Terms or using the Services after they have been presented to you, you agree to them. If you do not agree, do not use the Services.
Our [Privacy Policy]([PRIVACY POLICY URL]) explains how personal information is collected and processed. It should be read together with these Terms; acceptance of these Terms is not a substitute for any separate consent required by law.
These Terms are divided into four parts:
Part A: General terms for all users.
Part B: Additional terms for purchases, premium features and subscriptions.
Part C: Additional terms for users in the United States and outside Europe.
Part D: Additional terms for European users, subject to the laws applicable to their location.
Mandatory consumer and privacy rights prevail over any conflicting provision of these Terms.
1.1 You must have the legal capacity to enter into these Terms under the law applicable to you. If you are below the age of legal majority, you may use the Services only where permitted by law and with the authorization and supervision of a parent or legal guardian who accepts these Terms.
1.2 If you use the Services on behalf of a business or another organization, you represent that you have authority to bind that organization and to process the recordings and other information you submit.
2.1 The Services may include recording, playback, editing, organizing, importing, exporting and sharing audio; speech-to-text transcription; AI-assisted processing; and backup or restoration through Google Drive. Only features actually available in your app version and plan are included.
2.2 Features, language support, supported formats and usage limits may vary by device, operating system, region, app version and purchase plan. The relevant app description and purchase screen explain the features offered to you.
2.3 Some features require microphone permission, internet access, sufficient storage, a Google account or other permissions explained in the app. You are responsible for internet and mobile-data charges imposed by your provider.
2.4 The Services are not an emergency service or a certified legal, medical or compliance recording system. Do not rely on them as your only means of preserving critical information.
3.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and non-sublicensable license to use the Services for lawful personal or business purposes during the period in which you are entitled to access them.
3.2 We or our licensors retain all rights in the app, software, branding, interface and other materials supplied by us. These Terms do not transfer ownership of those materials to you.
3.3 You retain the rights you have in your recordings and other User Content, as described in Section 6.
4.1 You are responsible for determining whether you may lawfully record, import, transcribe, process or share audio. Recording laws vary by location and circumstances and may require permission from one or all participants.
4.2 Before recording or submitting audio involving another person, obtain any consent, authorization or notice required by applicable law, workplace rules, confidentiality obligations or other agreements. Microphone permission granted by your device does not constitute consent from the people being recorded.
4.3 Do not use the Services for unlawful surveillance, stalking, harassment, blackmail, fraud, unauthorized disclosure of private information or infringement of intellectual property rights.
4.4 Do not upload confidential, privileged or restricted information unless you are authorized to disclose it to the providers involved in the feature you select.
5.1 Where an account is required, provide accurate information and protect your account credentials and device. Google sign-in and Google Drive authorization are subject to Google's applicable terms. You may revoke connected permissions through the relevant Google account settings.
5.2 Notify us promptly if you suspect unauthorized use affecting the Services. We may require reasonable verification before providing account-related assistance.
5.3 You must not:
Submit unlawful or infringing content, malicious code or material that violates another person's rights.
Bypass payment controls, usage quotas, security measures or access restrictions.
Access another user's recordings, account or data without authorization.
Interfere with the operation or security of the Services or connected providers.
Reverse engineer or modify the software except to the extent expressly permitted by applicable law.
Use automated requests to abuse the Services, evade limits or overload infrastructure.
Remove proprietary notices or falsely imply endorsement by Eco Mobile.
6.1 "User Content" means recordings, imported audio, transcripts, notes, file names and other material you provide or generate through the Services.
6.2 You retain ownership of your original User Content to the extent you own it. You represent that you have the rights and permissions required to use and submit it. Rights in third-party material remain with their respective owners.
6.3 When you submit User Content for an online feature, you grant us a limited, non-exclusive license to receive, host, reproduce, transmit and process that content only as necessary to provide that feature, maintain its security, fulfill your instructions and comply with legal obligations. Authorized service providers may process it for those purposes in accordance with the Privacy Policy and applicable agreements.
6.4 This license does not give us unrestricted rights to publish your private recordings, sell them or use them in advertising. Any use of content for model training or other additional purposes must follow the Privacy Policy and any consent or other legal requirements that apply; this provision does not itself authorize such use.
6.5 Sharing or exporting content is your choice and responsibility. After you share a file with someone else or another service, their handling of that copy may be outside our control.
6.6 Feedback about the app may be used to improve the Services without compensation. This does not expand our rights to your private recordings or personal information.
7.1 Transcription and other AI features may require sending selected audio, text and related information to external providers. Providers may include AssemblyAI and Google Gemini where those integrations are enabled. The current Privacy Policy must identify the applicable providers and explain processing, retention and international transfers.
7.2 By requesting an online transcription or AI feature, you instruct us to process the selected content for that feature, subject to applicable consent requirements. You must have authority to submit any personal information contained in it.
7.3 AI output may contain omissions, invented statements, incorrect punctuation, inaccurate speaker labels, mistranslations or other errors. Results depend on language, recording quality, background noise and other factors. We do not guarantee a particular accuracy level.
7.4 Review output against the original audio before sharing it or relying on it for consequential decisions. Output is not professional legal, medical or financial advice or a certified record of what was said.
7.5 File-size, duration, language, processing and usage limits will be described in the applicable feature or plan. Processing can fail, be delayed or become unavailable because of network issues, unsupported files, provider outages or exhausted quotas. A request is not complete until the app confirms completion.
7.6 Purchasing premium access does not imply unlimited transcription or AI processing unless the purchase offer expressly says so. Any material changes to paid entitlements are subject to Part B and applicable consumer rights.
8.1 Recordings may be stored locally on your device. Local files may be lost through accidental deletion, device damage, insufficient storage, operating-system restrictions, app-data clearing, uninstalling or a failed device migration.
8.2 Google Drive backup requires a compatible Google account, appropriate authorization, available storage and a working connection. A backup may remain pending or fail. Creating a recording does not establish that a backup has completed.
8.3 Back up important recordings promptly after recording, verify that the backup succeeded and retain an independent copy of critical files. Check restoration before deleting the original or changing devices.
8.4 Files backed up to Google Drive are subject to Google's applicable terms, account controls and storage limits. Revoking access, losing access to your Google account or deleting files in Drive may affect backup and restoration.
8.5 Restoring a purchase and restoring a recording are separate processes. A restored subscription does not recover deleted recordings or guarantee that a backup exists.
8.6 The Services are not an archival guarantee. We do not promise indefinite cloud retention or recovery of permanently deleted content. Retention of uploaded audio, transcripts and processing data is governed by the Privacy Policy and any clearly disclosed feature-specific policy. This clause does not remove our obligations regarding security, paid services or statutory remedies.
9.1 Our Privacy Policy describes processing purposes, providers, retention, security and your rights. Please review it before using cloud processing or backup.
9.2 You may use available in-app controls to delete content or request account deletion. You may also contact voicerecorder@ecomobile.vn for assistance or privacy requests. Reasonable identity verification may be required.
9.3 Account deletion, local-file deletion, Google Drive-file deletion and subscription cancellation are separate actions. Deleting an account does not necessarily delete copies you exported, shared or stored in your own Drive account. The deletion flow and Privacy Policy must explain what is deleted and any legally required retention.
9.4 Data may be retained where required by law or for a lawful, documented purpose explained in the Privacy Policy. We do not promise immediate deletion of all backup or provider copies where the disclosed deletion schedule permits a limited delay.
10.1 Google Drive, Google sign-in, payment platforms, AI providers and other external services are governed by their own applicable terms and privacy policies. Their availability may affect connected app features.
10.2 Links or advertisements for third-party products do not constitute our endorsement. Your dealings with those providers are separate from these Terms.
10.3 If you download or purchase through Google Play, the Apple App Store or another supported store, that store's applicable rules also apply. Store rules do not eliminate mandatory rights against us or the responsible seller.
11.1 We aim to provide reliable Services, but interruptions may occur during maintenance, upgrades, network failures or provider outages. Recording may also be interrupted by device settings, battery restrictions, incoming events or unavailable hardware.
11.2 We may change the Services for legitimate operational, security, legal or technical reasons. We will give reasonable advance notice of material changes where practicable and provide notice and remedies required by law for paid services.
11.3 We may update these Terms. Material changes will be communicated through the app, email where available or another appropriate channel before taking effect, unless immediate action is legally required or necessary for security. Any legally required acceptance will be obtained separately.
11.4 If you do not accept revised Terms, you may stop using the Services. Applicable cancellation, refund and other consumer rights remain available.
12.1 You may stop using the Services at any time. Use the relevant deletion process if you want your account or hosted data deleted; uninstalling alone is not an account-deletion request.
12.2 We may restrict access for material or repeated breaches, security risks, fraud or legal requirements. Where appropriate, we will explain the reason and allow an opportunity to remedy the issue. Immediate restriction may be necessary to prevent harm or comply with law.
12.3 If we discontinue an online service, we will provide reasonable advance notice where practicable and an opportunity to export content where required and technically available. Paid-service remedies remain subject to applicable law.
12.4 Termination ends the license to access the affected Services. Provisions intended to survive, including payment obligations already incurred, ownership, dispute provisions and applicable limitations, continue to apply.
12.5 Uninstalling the app, deleting recordings or deleting your account does not automatically cancel a subscription purchased through an online store. Cancel it through the store or billing platform used for purchase.
13.1 These Terms and any expressly applicable feature or purchase terms constitute the agreement concerning the Services, without overriding mandatory rights or the information and promises forming part of your purchase contract.
13.2 If a provision is unenforceable, the remaining provisions continue to apply where legally possible. Failure to enforce a provision does not waive our right to enforce it later.
13.3 We may transfer this agreement as part of a lawful reorganization or business transfer if doing so does not reduce your mandatory rights. Required notices will be provided.
For support, questions about these Terms, content complaints, privacy requests or a Notice of Claim, contact:
Eco Mobile – VoiceTap Support
Email: voicerecorder@ecomobile.vn
Legal entity: [LEGAL ENTITY NAME]
Registered address: [REGISTERED BUSINESS ADDRESS]
1.1 The purchase screen specifies the features, price, currency, billing period, trial duration, renewal terms and applicable limits. Review that information before confirming payment.
1.2 Free access may include advertisements or fewer features. Premium benefits apply only to the plan purchased. Removal of ads does not imply that separately priced AI processing or other services are included.
1.3 One-time purchases and recurring subscriptions are different products. A one-time purchase does not recur unless you separately authorize another purchase. A "lifetime" entitlement, if offered, is governed by the scope disclosed at purchase; it does not automatically include every future product or unlimited third-party processing.
2.1 Payments are processed through the billing platform shown at checkout. Its payment and subscription-management rules apply.
2.2 Unless identified as a non-renewing or prepaid plan, a subscription renews automatically for the disclosed period until canceled in accordance with that platform's rules. Your payment method will be charged as disclosed at purchase and renewal.
2.3 Cancel before the renewal deadline displayed by the billing platform. After cancellation, access normally continues through the paid period, subject to the plan and any refund or revocation processed by the platform.
2.4 Price changes and changes to subscription entitlements will follow applicable law and platform requirements, including notice or consent where required.
3.1 Trial eligibility, duration and the price payable afterward are disclosed before enrollment. Eligibility may depend on your purchase history and billing account.
3.2 A trial connected to an automatically renewing subscription converts to a paid subscription unless canceled before the deadline disclosed by the billing platform. A trial ends without renewal only if the offer expressly states that it does.
3.3 Deleting the app, stopping use or deleting your account does not cancel a trial subscription. Use the platform's subscription controls.
4.1 Eligible purchases may be restored using the same store account and the app's available restoration function, subject to store rules and product compatibility.
4.2 Entitlements may not transfer between different stores, operating systems or unrelated accounts unless expressly supported. Contact us before purchasing again if you believe an existing entitlement should be restored.
4.3 Purchase restoration does not transfer local recordings, recreate deleted files or restore content that was never successfully backed up.
5.1 Refund eligibility depends on applicable law, the product and the billing platform's rules. Nothing in these Terms excludes a refund or remedy required by law.
5.2 For store-billed purchases, use the store's refund procedure. We will assist with issues within our control; contact voicerecorder@ecomobile.vn with the order reference and a description of the issue. Do not send complete payment-card details.
5.3 There is no universal 24-hour refund cutoff under these Terms. Applicable statutory rights, including European withdrawal rights where relevant, remain available.
To the extent permitted by applicable law, you are responsible for reasonable losses arising from third-party claims caused by your unlawful recording, infringement of another person's rights or intentional material breach of these Terms. This responsibility does not apply to losses caused by our own breach, negligence or misconduct, and does not require you to waive mandatory consumer protections. We will provide reasonable notice of a relevant claim and will not agree to a settlement imposing obligations on you without your consent.
2.1 To the extent permitted by law, and except for express purchase commitments or mandatory warranties, the Services are provided "as is" and "as available" without a guarantee of uninterrupted operation or error-free transcription.
2.2 To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the Services, including lost profits or business opportunities. These exclusions do not apply where prohibited by law.
2.3 Nothing excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot be limited, or any other non-excludable liability. Any statutory obligations concerning data protection, security or consumer remedies remain unaffected.
2.4 This draft does not impose a monetary liability cap. Any proposed cap must be reviewed for the legal entity, markets served and applicable consumer law before being added.
3.1 Please first contact voicerecorder@ecomobile.vn, using "Notice of Claim" in the subject line, with your contact information, the relevant facts and the remedy sought. We will seek an informal resolution within 30 days. This process does not prevent urgent relief, suspend statutory rights or require you to miss a legal filing deadline.
3.2 Subject to mandatory law, these Terms are governed by the laws of [GOVERNING JURISDICTION], and disputes may be brought before [COMPETENT COURTS]. Consumers retain any mandatory right to bring proceedings in their place of residence and to rely on the protections afforded by applicable local law.
3.3 These Terms do not impose mandatory arbitration or waive class-action or jury-trial rights. Any future arbitration arrangement requires separate legal review and appropriate notice and agreement.
If you believe content processed or made available through the Services infringes your rights, contact voicerecorder@ecomobile.vn with a description of the right, the content and its location where identifiable, your contact details and supporting information. We may request additional information and take action consistent with applicable law. This provision does not represent that we operate a public content-hosting platform or have appointed a U.S. DMCA agent.
This Part applies to European users to the extent relevant under the law applicable to their location. EU/EEA-specific rights apply where the relevant legislation covers the user and transaction; other European jurisdictions may provide different rights. These provisions prevail over conflicting limitations elsewhere in the Terms.
1.1 You retain mandatory rights regarding the conformity, supply and security of digital content and digital services, and applicable remedies for defects, failures or unlawful changes.
1.2 Changes to paid digital services will be made only as permitted by applicable law. Where required, we will give advance notice on a durable medium, explain the change and provide the right to terminate without charge or receive another appropriate remedy.
1.3 Continued use does not replace express consent where the law requires it.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Applicable consumer guarantees, remedies, product-liability protections and liability for fraud, intentional misconduct or culpably caused personal injury remain unaffected. Liability for other losses is determined under the law applicable to your contract.
Contact voicerecorder@ecomobile.vn for complaints or disputes. You may also use any competent consumer authority, court or alternative dispute-resolution mechanism available under applicable law. Any legally required information about a particular dispute-resolution body will be supplied as applicable. These Terms do not restrict mandatory consumer jurisdiction rights.
4.1 If you are a consumer entering a qualifying distance contract under applicable EU/EEA law, you generally have 14 days from conclusion of the contract to withdraw without giving a reason, subject to applicable exceptions and any longer period or extension required by law.
4.2 To exercise withdrawal, send an unequivocal statement to voicerecorder@ecomobile.vn, use an applicable withdrawal function made available for the transaction, or follow the relevant billing platform's process. Sending notice before the deadline is sufficient. The optional form below may be used but is not mandatory.
4.3 Where withdrawal applies, amounts owed will be reimbursed without undue delay and generally within 14 days after receipt of your withdrawal notice, using the original payment method unless you expressly agree otherwise and without refund fees. Store-billed reimbursements may be processed by the store; that process does not extinguish your statutory rights.
4.4 If you expressly request performance of a service during the withdrawal period and the legal conditions are met, you may owe a proportionate amount for services supplied before withdrawal. A service contract's withdrawal right may expire following full performance only when the applicable express-consent and acknowledgment requirements have been satisfied.
4.5 For paid digital content supplied without a tangible medium, the withdrawal right may be lost when supply begins only if all applicable legal conditions are satisfied, including prior express consent, acknowledgment of the loss of that right and required contractual confirmation. Merely accepting these Terms or installing the app does not by itself satisfy those conditions.
4.6 The classification of the purchased feature as digital content or a digital service affects these rules. We will provide the required information and obtain any necessary request, consent and acknowledgment in the applicable purchase flow.