We're excited to announce the launch of the second edition of DiDi Community Month, a tradition dedicated to celebrating the people who power DiDi worldwide.

At DiDi, our community is the heart of everything we do. The trust, loyalty, and feedback from our customers and partners inspire us to innovate and deliver on our promise to Make Every Day Better for Everyone.

With September 15th marking Customer's Day in several IBG countries, we're extending the celebration throughout the entire month. We'll be celebrating everyone who relies on DiDi. Our customers, partners, drivers, couriers, riders, restaurant owners, and of course, all of you, our Orangers!

Connect, get inspired and learn through initiatives across IBG that bring you closer to the diverse world of the DiDi community:

Get Inspired

Every Day Better Stories exists to inspire us, showcasing the faces, dreams, achievements, and lives of everyone who relies on our services to make a living, move, eat, deliver, and pay. Here you'll see our mission come to life!

Read these stories here!

Connect

By joining CXperiences sessions happening in all Business Lines and IBG regions. CXperience is a well-established program that connects orangers to our frontline team and customers. In these sessions, you can expect to shadow and observe the frontline team as they respond to our customers' tickets and requests. It can occur in one of our Customer Services vendors, Driver/Courier Centers, DiDi/99 offices, or online.

See below all sessions available and sign up to participate:

MOBILITY ANZ

SESSION 1 | SEP 17 (Wed)

Toll fee from Driver side deep dive & how the tickets been handled by our CSR

4pm to 5pm (ANZ time)

Language: English

Online Session, in English!

FINTECH BR

SESSION 2 | TBD

Cash Loan

10am to 12pm (BRT)

Language: Portuguese

In person at Sao Paulo Office

*due to the IBG GT preparations, this CXperience will be reescheduled.

FINTECH MX

SESSION 3 | SEP 18 (Thu)

DiDi Cuenta 101: New business in particular CX environment

10am to 11am (MX time)

Language: Spanish

Hybrid event at CDMX Office

MOBILITY EG

SESSION 5 | SEP 21 (Sun)

Overchaged in Vehicle

11am to 1pm (EG time)

Language: English

In person at Egypt Office

MOBILITY SSL

SESSION 4 | SEP 23 (Tue)

Customer Effort Experience

12pm to 1pm (MX time)

Language: Spanish

Hybrid event at CDMX Office

FOOD SSL

SESSION 6 | SEP 23 (Tue)

Cancellations

3pm to 4:30pm (MX time)

Language: Spanish

Hybrid event at CDMX Office

FINTECH MX

SESSION 7 | SEP 25 (Thu)

Retention Cell for Credit Card

12pm to 1pm (MX time)

Language: Spanish

Hybrid event at CDMX Office

MOBILITY BR

SESSION 8 | SEP 30 (Tue)

Customer Side

10am to 11am (BTR)

Language: Portuguese

In person at Sao Paulo Office

And learn...

DiDi Talk with Rob Markey

Rob Markey is the co-creator of the Net Promoter System (NPS), co-author of The Ultimate Question 2.0, and a longtime partner at Bain & Company. He now teaches at Harvard Business School, serves on several nonprofit and corporate boards, and hosts the Customer Confidential podcast.

He is our special guest at DiDi Talks. He will have a conversation with Caio Poli, Head of IBG CX, about the key principles of user value creation and how everyone is responsible for improving the user experience.

Join us on this exclusive opportunity from DiDi Community Month to learn from Rob Markey and his impressive trajectory on Customer Strategy!

When? Wednesday, September 10 (the invitation is in your calendar!)

How? Online, with special transmissions in some countries

Being closer to the frondline, our parners and customers isn't something you can do only in September. You can keep connecting with DiDi's Community along the year by participating in some of the programs below:

Driver for a Day

With some editions happening along the year, in SSL, Driver for a Day allows you to become a DiDi driver for one day and experience first hand their journey.

Keep an eye at our communication channels for next editions.

Courier for a Day

Available in Mexico City and Bogota, Courier for a Day allows you to experience the journey of a 2 wheels’ partner.

Learn more here!

Driver Interview

For the orangers in Egypt, the Driver Interview program aims to improve communication between DiDi employees and drivers. Helping DiDi better understand drivers' needs and experiences, leading to a more customer-focused approach.