Made@dent CLient Partner
Denters delight you with human-centered products that reflect your brand during Bet on Baltimore (Jul 5- Aug 5) and beyond!
Made@Dent (M@D) is a social enterprise, co-owned by Baltimore youth and Dent Education, that builds products to meet community needs.
For Dent youth to understand real-world challenges and experience the challenges and joys of meeting client needs, we partner with values-aligned companies and organizations. These partnerships offer real, delightful value to Client Partners who pay for M@D services.
To empower Baltimore’s young leaders of tomorrow, we need Made@Dent Client Partners to provide real-world opportunities for youth to build industry-standard skills, impact our community, and provide real value, thereby delighting clients.
Dent Overview
Made@Dent Over years
Purpose, Figuring out Product-Market Fit
2021
Co-Owners Pitching M@D for BoB '22
2022
General week-by-week Flow
Fearless Example:
Human-Centered Design (HCD) --> Custom Maker Services
Denters met with Fearless staff to understand their:
Values:
Stand out like purple cow
Transparency
Need:
Connect their rapidly growing team
Understand You & your Work; Align on Project
Week 1 - Thurs, July 7, 1:45-2:30 pm
Denters learn about you, your work, and align on the Client Project.
Your responsibility:
Human Centered Design Process Clients:
Speak to your organization's work, needs, values, and stakeholders
Can potentially showcase your work in some way
All Clients:
Align on the goals, deadlines, and deliverables for your Client Project
Brainstorm and Buld Protoypes for Apporval
Week 2 - Thurs, July 14, 1:45-2:30 pm
Denters brainstorm potential products for HCD Clients and build physical prototypes to be approved by you and your team
Your responsibility
HCD Client:
Provide authentic, positive & constructive feedback on iterations to 3-5 design and product proposals
Goal is to finalize the products being built this week or early in Week 3
All Clients:
Review and provide feedback on the prototype with any iterations
Fearless Example
Based on need: "Connect their rapidly growing team", we brainstormed the creation of nameplates for all employees at their desk
Ideas of Logo or personal icon on the front that represents the teammate
Created first prototypes of product for feedback
Iterate & start Production
Week 3 - Thurs, July 21, 1:45-2:30 pm
Based on your feedback, Denters will iterate and create a final, approved prototype that you love and are excited about. As they begin producing your product, they will note steps and efficiencies to create a Standard Operating Procedure (SOP) to produce your product at scale.
Your responsibility
HCD Client:
Ensure that the product(s) matches your standards and is within our production abilities
All Clients:
Ensure that the product matches your standards and is within our production abilities
Communicate quickly in case multiple iterations are needed
Fearless Example
Feedback on the prototype centered on just having logo on side AND using transparent purple materials to represent their Values too.
Perfected our process with prototyping different using laser cutting
Mass produce & quality Control Products
Week 4 - Thurs, July 28, 1:45-2:30 pm
Denters build a process and note it down with an SOP. They use this SOP as a team to scale production and efficiently deliver on the order while also doing quality control on the products created.
Your responsibility
Identify any key Quality Control factors to look out for.
Let team know about any changing delivery deadlines
Fearless Example
We bulk ordered transparent, purple acrylic
We converted a list of 75 names from into a template we created for the laser cutting software
Implemented our SOP to scale production
Fearless Example
We deliver and delight our clients by dropping off at their office
Continued partnership by ordering new nameplates every time they hired a new group
Deliver Order & Delight!
Week 5:
Wed, Aug 3, 1:30-3:30 pm:
Site Showcase + Deliverable Handoff
Thurs, Aug 4, 5:30-7:30 pm:
City-Wide Bet on Baltimore Final Showcase*
Denters will deliver your order, share their learnings, and identify next steps for the partnership to continue.
Your responsibility
Pick up products that are delivered
Promote Made@Dent's Products (if you like them) and provide feedback
Identify future partnerships
Next Steps
Review & Sign MOU in email from mail@signnow.com with subject line "BoB '22 Made@Dent Client MOU"
Review and pay for 1st half of Invoice in email from Dent Education <quickbooks@notification.intuit.com> before BoB begins, within 10 business days of receiving invoice.
Accept invitation into Dent Slack by email
Fill out Made@Dent Confirmation Form
Meeting Locations & LOGISTICS
Meeting in-person at our Dent Site Location is preferred with Zoom meetings optional as needed
If any meetings cannot be made personally, you will try to have another representative available to meet with youth.
If its an emergency or you have to meet at a different time, let us know and Dent will try our best to reschedule, though its not guaranteed
EngagE Youth & Build Connections
Connect through curiosity and shared experience and interests
Share your journey and get curious about theirs!
Find common ground on personal and professional levels
Lean into the Power of Feedback
