Office Managers & Financial Clerks

Scroll down to view available Asynchronous session options.

Customer Service Fundamentals 23-24

The health of a business depends on the strength of its customer relationships. Yet every interaction is different. What pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent? This course will zero in on the fundamentals of customer service. (30 minutes)

Developing a Growth Mindset 23-24

Cultivating a growth mindset enables both individuals and organizations to tap into their potential, enhance resilience, and attain success. In this course, participants will analyze the distinctions between a fixed mindset and a growth mindset. Additionally, participants will explore the advantages of a growth mindset and learn approaches to nurture a growth mindset. (30 minutes)

Email Etiquette 23-24

Would you like to ensure that every email you send aligns with the district's standards of excellence? In this course, teachers will gain a comprehensive understanding of email etiquette and the critical importance of adhering to email protocols within the Dallas Independent School District (Dallas ISD). (30 minutes)

Workplace Communication Basics 23-24

What do most great employees have in common? Stellar communication skills. 

In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours. (30 minutes)