Research Project

In-vehicle Voice Assistants (VAs) are increasingly common in passenger vehicles. However, to make these systems Human-Centered, considering transparency is essential. The aim of this research is to create recommendations for transparent In-vehicle VAs through a Human-Centered perspective. Specifically, we are interested in understanding the impact of contextual variables, such as users’ previous VAs and driving experiences, cultural settings, and different task scenarios, on the relationship between AVAs transparency strategies and users’ perceptions in terms of trust, likability, and understanding of an In-vehicle VA. This ongoing research includes both systematic and non-systematic literature review phases and a video-based online user study to answer four proposed research questions. This research’s resulting contributions intend to fill existing research gaps on transparency for In-vehicle VAs and to provide practical implications for VA development in the form of design recommendations.

Publications

Motta, I., & Quaresma, M. (2023). Increasing Transparency to Design Inclusive Conversational Agents (CAs): Perspectives and Open Issues. Proceedings of the 5th International Conference on Conversational User Interfaces, 1–4. https://doi.org/10.1145/3571884.3604304

Quaresma, M., Motta, I., Martins, G., & Gavinho, C. (2023). Evaluating Interface Layouts for Conditionally Automated Vehicle Messages (pp. 284–303). https://doi.org/10.1007/978-3-031-35702-2_21

Motta, I., Lima, M. J., Ambrosio, T., Celecia, A., Mangeth, A. L., Frajhof, I., & Cury, C. (2023). Towards designing Artificial Intelligence (AI)-based Online Dispute Resolution (ODR) services: The case of +Acordo. 1193–1215. https://doi.org/10.3384/ecp203061

MOTTA, I., & QUARESMA, M. (2022). “A realidade nem sempre é frustrante”: Alinhando os modelos mentais de usuários com as reais capacidades de Assistentes de Voz (AVs). Blucher Design Proceedings, 2897–2911. https://doi.org/10.5151/ped2022-1943537

Motta, I. (2022). Modelos mentais de usuários na interação com Assistentes de Voz (AVs). Pontifícia Universidade Católica do Rio de Janeiro.

Motta, I., & Quaresma, M. (2022). Exploring the Opinions of Experts in Conversational Design: A Study on Users’ Mental Models of Voice Assistants. In M. Kurosu (Ed.), Human-Computer Interaction. User Experience and Behavior (pp. 494–514). Springer International Publishing.

QUARESMA, M., MOTTA, I., GONÇ,ALVES, R.. Proposals for usability of automated vehicles’ HMI. In M. M. Soares, F. Rebelo, & T. Ahram (Eds.), Handbook of Usability and User-Experience (UX). CRC Press. (2022)

MOTTA, Isabela; QUARESMA, Manuela. Users’ Error Recovery Strategies in the Interaction with Voice Assistants (VAs). 2022. p. 658–666. Disponível em: <https://link.springer.com/10.1007/978-3-030-74614-8_82>.

MOTTA, Isabela; QUARESMA, Manuela. Understanding Task Differences to Leverage the Usability and Adoption of Voice Assistants (VAs). 2021. p. 483–502. Disponível em: <https://link.springer.com/10.1007/978-3-030-78227-6_35>.


MOTTA, Isabela; LOPES, Jorge; QUARESMA, Manuela. Interactive Voice Response systems for informing citizens about the COVID-19 pandemic: A study on Brazil’s Disque Saúde. Strategic Design Research Journal, v. 13, n. 3, p. 552–563, 23 Dez 2020. Disponível em: <http://revistas.unisinos.br/index.php/sdrj/article/view/sdrj.2020.133.20>.

QUARESMA, Manuela; MOTTA, Isabela. CO-CREATION WORKSHOP FOR INTERFACE DESIGN - DESIGNING INNOVATIVE HMI FOR AUTOMATED VEHICLES. Ergodesign & HCI, v. 7, n. Especial, p. 24, 6 Dez 2019. Disponível em: <http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1305>.


MOTTA, Isabela; QUARESMA, Manuela. OPPORTUNITIES AND ISSUES IN THE ADOPTION OF VOICE ASSISTANTS BY BRAZILIAN SMARTPHONE USERS. Ergodesign & HCI, v. 7, n. Especial, p. 138, 31 Dez 2019. Disponível em: <http://periodicos.puc-rio.br/index.php/revistaergodesign-hci/article/view/1312>.

QUARESMA, Manuela; MOTTA, Isabela. Workshop de cocriação como ferramenta de design para inovação: Um estudo de caso sobre interfaces para carros autônomos. Dez 2019, São Paulo: Editora Blucher, Dez 2019. p. 439–453. Disponível em: <http://www.proceedings.blucher.com.br/article-details/34124>.

MOTTA, Isabela; QUARESMA, Manuela. Barreiras no uso de assistentes de voz por usuários brasileiros de smartphone. Dez 2019, São Paulo: Editora Blucher, Dez 2019. p. 454–466. Disponível em: <http://www.proceedings.blucher.com.br/article-details/34125>.

QUARESMA, Manuela; MOTTA, Isabela e ARAÚJO, Manuella. Levantamento de Diretrizes de Interação Sonora para Aplicativos de Smartphones. Mar 2019, São Paulo: Editora Blucher, Mar 2019. p. 5100–5112. Disponível em: <http://www.proceedings.blucher.com.br/article-details/30321>.

QUARESMA, Manuela; MOTTA, Isabela; ARAÚJO, Manuella; GONÇALVES, Rafael. The Relationship Between Rhythm Variation and Distance Perception in Auditory In-Vehicle Interfaces. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, v. 62, n. 1, p. 1929–1933, 27 Set 2018. Disponível em: <http://journals.sagepub.com/doi/10.1177/1541931218621438>.


QUARESMA, Manuela; MOTTA, Isabela. A INTERAÇÃO SONORA COM SISTEMAS EMBARCADOS EM VEÍCULOS. Jun 2017, São Paulo: Editora Blucher, Jun 2017. p. 2108–2119. Disponível em: <http://www.proceedings.blucher.com.br/article-details/25877>.


Leonardo Cardarelli Leite; Rejane Spitz; Yann Lemos Mathias de Moraes Marques; Nicolas Paes Leme; Marcello Nunes Bernardes; Ivan Duffles Teixeira Aranega; MOTTA, I. C.; Daniel Rodrigues de Oliveira; João Vitor Monteiro Trindade. Ensinando e aprendendo a fazer jogos quando os alunos são os protagonistas In: XVI SBGames, 2017, Curitiba. Proceedings of SBGames 2017. SBC, 2017. p.696 - 704. Disponível em: <https://www.sbgames.org/sbgames2017/papers/CulturaFull/174012.pdf>.