Cuddle Community Guidelines

At Cuddle, we’re dedicated to fostering a community where hosts and listeners can interact in a safe environment. In addition to our Terms of Service, the guidelines below ensure a welcoming, enjoyable experience for everyone. If you believe that certain content is inappropriate or violates these guidelines, we strongly encourage you to use the in-app report function. You can report users from within the live room and also from their user profile page. Our team will be monitoring and reviewing anything that’s reported by the community.

Violations

Please note that these guidelines will be actively updated as our services evolve and grow. Additional guidelines or specific exceptions may be applicable for certain services or properties.

1. You must respect all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, offering, or soliciting illegal activity is prohibited. When streaming, streamers are obligated to ensure the stream environment is fun and enjoyable. They are responsible for all content while streaming. In case of any violation, Cuddle will officially penalize both the violator and the streamer based on the circumstances.

2. Help us stay spam-free. Any activity or content that disrupts, interrupts, harms, or otherwise violates the integrity of Cuddle service or user’s experience is prohibited. Such activity includes:

   • artificially collecting likes, followers, or shares;

   • posting repetitive comments or content;

   • repeatedly contacting others for commercial purposes without their consent;

   • defrauding by malicious refund or cheating;

   • distributing advertisements; or

   • phishing.

3. Do not engage, or encourage others to engage in any targeted abuse or harassment against other users. Reports of stalking, bullying, intimidation, or threats of violence will result in severe consequences.

4. Any content that promotes, advocates for, or condones racism, bigotry, hatred, or violence against individuals or groups based on factors including but not limited to race, ethnicity, religious affiliation, disability, gender, age, national origin, sexual orientation, or gender identity is not allowed.

5. We don’t allow usernames, photos, or descriptions that include:

   • the use of Cuddle’s company logo, images, or the term "Cuddle" in a manner that suggests an official association with Cuddle;

   • third-party trademarks, email or web addresses;

   • NSFW (Not Safe For Work) content such as nudity (must be 3/4 covered), pornography, or profanity; or

   • drug use or paraphernalia.

6. Sexually explicit content and activities are prohibited. We have a zero-tolerance policy for any form of child sexual exploitation. Any violation will result in the permanent suspension of your account.

7. For the sake of protecting children's online privacy and safety, anyone under the age of 17 is not eligible for our service.

   • If you are under 17 years of age, you are prohibited from using this app and must terminate your account and delete the app immediately if already installed.

   • If a user is suspected to be underage,(s)he may be asked to confirm his/her age by providing us with an electronic copy of a government-issued ID.

   • Cuddle takes users' safety and privacy very seriously. Please report any violations or suspicious activities that you find.

8. Users are not allowed to impersonate other individuals (whether famous or not) or other Cuddle users with the intent to mislead, confuse or deceive others.

9. Do not solicit other users to interact with you outside this platform to obtain support;

10. another live streaming app picture or link or guide user to other app etc

11. Any users caught sharing their own financial account information (PayPal, Venmo, etc.) for the purpose of receiving money from other users may be banned.

12. Do not post content with the purpose of promotion and solicitation.

Penalties

Any violation of the above guidelines will result in a penalty depending on the severity of the violation. The penalties are as follows:

1. Chat Penalty (Not allowed to send comments)

   • The 1st occurrence of any written hateful, humiliating, offensive, discriminatory or other similar words will be given a warning;

   • The 2nd occurrence will result in a chat penalty of 1 day;

   • The 3rd occurrence will result in a chat penalty of 7 days;

   • The 4th occurrence will result in a chat penalty of 30 days; or

   • The 5th or more occurrence will result in a permanent chat ban.

2. Account Suspension

   • Major infractions that violate the community guidelines above will have their account suspended for 7 days;

   • On the 2nd discovery of any violations of the community guidelines, or if it is the first violation but is deemed serious by Cuddle, users will have their account suspended for 30 days;

   • On the 3rd discovery of any violations of the community guidelines, or if it is the first violation and is deemed extremely serious with a significant negative impact on Cuddle, users will have their account suspended permanently; or

   • Any attacks or abuse towards Cuddle staff, any attack of Cuddle’s websites and apps, any advertising of competitor products, or any behavior which has detrimental or negative effects towards Cuddle, will be met with a permanent account suspension.

Notes

1. Please note that failure to uphold any of our community guidelines may result in the temporary or permanent suspension of your account. Upon account suspension, your entire Star/Coin balance may be forfeited at our discretion.

2. Cuddle reserves the right to have the final decision in the case of any disputes.

3. Cuddle has the right to periodically update and modify community guidelines.

4. The community guidelines will take effect immediately after publishing.