Problems with Recharging Coins

If you are having trouble placing an order, please try troubleshooting the issue first on your own by the following:

• Check your connectivity.

• Force stop and re-open the app.

• Check if the payment went through.

If you placed an order successfully but didn't get the coins, please update your Cuddle app to the latest version and try purchasing the same amount of coins within your Cuddle account again.

If the problem still persists, please fill out the Google Form here.

Feel free to contact us at contact@cuddlelive.com if you need further assistance.