Resource Page
Community Mental Health Resources
County Mental Health
Acute Crisis Care and Evaluation for System-Wide Services (ACCESS) 1-800-491-9099
Description: Centralized telephone intake service operated by Alameda County Behavioral Health Care Services (BHCS). ACCESS’ licensed clinicians have system-wide responsibility for providing telephone screening, information and referral. Staff can also help direct individuals to appropriate crisis and emergency response services as well as ongoing service resources.
Culture and Language Specific ACCESS Services
Description: ACCESS services that provide cultural and language specific telephone services for Asian and Spanish-Speaking individuals, and provide limited capacity to do brief crisis intervention for selected individuals.
Asian Community Mental Health Services 510-869-7200
La Clinica de la Raza – Casa del Sol (Oakland) 510-535-6200
La Familia Counseling Center (Hayward) 510-881-5921
Information & Referral
Eden I&R 211 Helpline Dial 2-1-1
Description: Provides non-emergency, confidential information and referral about self-help, housing and other critical health and human services. Operates 24/7 with multi-lingual capabilities.
Suicide Prevention
Crisis Support Services of Alameda County
Description: Confidential 24-Hour crisis line for suicide prevention and crisis intervention. Community referrals also available. Interpretation services available. All ages.
24-Hour Crisis Line 1-800-309-2131
Youth TextLine Text SAFE to 20121 (4pm-11pm Daily)
National Suicide Prevention Lifeline
Description: National 24-Hour crisis line for suicide prevention and crisis intervention. Depending on area code that someone is calling from – they will get routed to their local crisis line. All ages.
24-Hour Crisis Line 1-800-273-8255
Nacional de Prevención del Suicidio 1-888-628-9454
Options For Deaf + Hard of Hearing - For TTY Users: Use your preferred relay service or dial 711 then 1-800-273-8255
National Crisis Text Line Text HOME to 741741
Description: National 24-Hour text Line for crisis intervention and suicide prevention. All ages.
The Trevor Project (national(
Description: 24-Hour suicide and crisis intervention for LGBTQIQ-2S/SGL (same gender loving) youth
Trevor Lifeline 1-866-488-7386
TrevorChat Text START to 678-678
The Trans Lifeline US: 877-330-6366 / Canada: 877-330-6366 (Spanish language available)
Description: Trans Lifeline is a trans-led organization that connects trans people to the community, support, and resources they need to survive and thrive. 24-Hours, all ages.
Center for Elderly Suicide Prevention (CESP) - Friendship Line 1-800-971-0016
Description: The Center for Elderly Suicide Prevention (CESP) offers hope for people suffering from life-threatening depression. 24 hour Friendship Line for the elderly (60 and older), outreach calls to older adults, regularly scheduled supportive home visits, grief counseling to people of all ages who have suffered a loss from suicide, or sudden or traumatic death.
Mobile Crisis Unit
Berkeley Mental Health - Mobile Crisis 510-981-5254
Description: Crisis intervention services at locations throughout the community (Albany, Emeryville & Berkeley), and consultation on mental health issues, disaster, and trauma- related mental health services
Alameda County Mobile Crisis Team Call ACCESS: 1-800-491-9099
Description: For mobile crisis response in Oakland, Alameda, Hayward, Fremont, Livermore, Dublin, Pleasanton
MH First - Oakland 510-999-9MH1 (9641)
Description: MH First Oakland, a project of Anti Police-Terror Project, is a cutting-edge new model for non-police response to mental health crisis. The goal of MH First is to respond to mental health crises including, but not limited to, psychiatric emergencies, substance use support, and domestic violence situations that require victim extraction.
Children & Adolescent Crisis Response in Alameda County
Willow Rock Adolescent Crisis Response (12-17 years old) 510-483-3030
Description: Provides 23-hour voluntary services for adolescents (ages 12-17) that have a mental health crisis and do not meet criteria for hospitalization in the inpatient unit. Provides short-term outpatient transition back to the community services.
Children's Hospital BERT Center (0-11 years old) 510-428-3240
Alameda County Youth Psychiatric Services
Willow Rock Adolescent Crisis Response (12-17 years old) 510-483-3030
Description: Provides 23-hour voluntary services for adolescents (ages 12-17) that have a mental health crisis and do not meet criteria for hospitalization in the inpatient unit. Provides short-term outpatient transition back to the community services.
Willow Rock Center Adolescent Psychiatric Health Facility 510-895-5502
Description: Provides acute inpatient psychiatric care for adolescents 12-17 years old.
Children's Hospital Behavioral Emergency Response Team (BERT) (0-11 years old) 510-428-3240
Description: Providing Emergency Room evaluations of children with suicidal ideation, behavioral crises or possible need for psychiatric hospitalization
Alameda County Substance Use Services
Cherry Hill Detoxification Services & Sobering Center 1-866-866-7496
Description: A safe and supportive place to recover from acute intoxication and to help individuals to detoxify from addictive substances using a social model of support. Available 24 hours/7 days a week. There are no walk-ins, must call in advance for a brief telephone screening and bed availability. Community Based Services are also welcome to call to make referrals. The Cherry Hill Detoxification Services Program consists of two complimentary components located on the Fairmont Hospital grounds.
Peer - Support Services
Peers Envisioning & Engaging in Recovery Services (PEERS) 510-832-7337
Description: PEERS is a diverse community of people with mental health experiences. Our mission is to promote innovative peer- based wellness strategies. We create culturally-rich, community-based mental health programs that honor diverse experiences and eliminate stigma and discrimination.
Family Education And Resource Center (FERC) 510-746-1700 or 1-888-896-3372
Description: Their mission is to educate, advocate, and encourage self-care for family members navigating the complex behavioral health systems to get their loved ones with mental health challenges good care. We are a team of family caregivers who believe that families know their loved ones best and should be involved in their care. We help amplify voices of families and bridge the communication between providers and families.
Best Now! (510) 969-5450
Description: BestNow! (Building Employment Strategies Through Networking on Wellness) provides leadership development, empowerment, job training, and support for people with mental health and/or substance use recovery experience who are interested in joining the behavioral health field as Peer Support Specialists within Alameda County.
Respite Services
La Familia - Sally's Place, Peer Respite Home For more information or to make a referral, contact: (510) 963-9849
Description: Sally's Place Peer Respite Home is the first and only of its kind in Alameda County. Peer Respite is a voluntary, short-term program that provides non-clinical crisis support to help people find new understanding and ways to move forward with their recovery. It operates 24 hours per day in a homelike environment.
It is staffed by peers, in alignment with the objectives of the Pool of Consumer Champions (POCC) and the Alameda County Accelerated Peer Specialist Program (ACAPS). Sally’s Place is named for Sally Zinman, a pioneer of the peer-led services movement. Her pivotal work spanning more than 40 years has been an inspiration to consumers and providers alike. Our systems are immeasurably better as a result of her advocacy and legacy.