Volunteer Deployment Notification Process

By Email:

With the understanding that most people do not constanly check their email, a text message will be sent simultaneously with an email notification. It will read "Volgistics Volunteer Alerts: Activation Notification -- check your email." This is to alert you that an email requesting volunteer help for a deployment has been sent. 

• Check your email and follow the directions as noted below. 

• Do not reply by text -- it will be disregarded. 

If you have not opted in to receive text messages through VicNet, you will not be notified in this manner. However, you will still receive the email message. To opt in to text messages, follow the directions here. 

Email Notification: 

• "Activation Notification" will be in the Subject Line. Again, depending upon circumstances, the email may be sent from an account that is not familiar to you. “Activation Notification” in the subject line will indicate it is a legitimate email. 

• Please read the message in its entirety. All available relevant information will be included.

• Respond to what is asked. Watch for the potential request to respond to a different email address, instead of hitting Reply.

• If you are not asked for a response, don't respond (do not email to say why you aren't available).

• Requests for additional information, questions, etc. will be disregarded due to time constraints and ongoing activity at CRESA. The information included in the email is all that is available at that time.  

• If you are available to help, further instructions will be sent to you. 

What do you do if you are contacted to respond? Get prepared! 

• Have your PPE ready to go (green helmet, vest, eye protection, gloves, masks)

• Dress for the weather. You may be indoors and/or outdoors. Long pants and closed-toe shoes at all times, please.

• Is your phone charged? 

• Do you have some snacks and water? 

• You may need paper and pen for note taking

• Wait for additional instructions

If you are being contacted, it is because the task is within the scope of your training and your help is needed. The ability to read and follow all instructions is key to your participation.

“Just in Time” training and additional instructions will be provided by the team lead on-site. If you do not understand or are uncomfortable with what is asked of you, please say so! Our volunteers are important to us, and we want your participation to be a positive experience. 

If you turn your phone to silent at night, here are instructions on how to turn on Emergency Bypass so it will ring through anyway:

iPhone

• Open the Contacts or Phone app on your iPhone.

• Find and tap the name of the person you want to add.

• Tap Edit in the top-right corner.

• Scroll down and tap Ringtone (you can also repeat this for Text Tone).

• Turn on the switch for Emergency Bypass at the top of the screen.

• Tap Done twice to save the settings. 

Once active, calls and texts from this specific person will sound and vibrate, even if your phone is on silent mode or a Focus mode is turned on. 

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Android

• Open your Phone or Contacts app and add important people to your Favorites (tap the star icon on their contact profile).

• Open Settings on your phone.

• Tap Notifications or Sound & vibration.

• Select Do Not Disturb.

• Tap Allowed during Do Not Disturb (or Exceptions).

• Choose Calls and messages.

• Set incoming calls or messages to Starred contacts only or Favorites only