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🔀 Repair flow &
📣 UPDATE August 2024:
The information on this site may be OUTDATED because we have migrated all of our content to Trainual, our NEW Knowledge & Training Platform.
Please contact us via email (aftersales.partners@cowboy.com) if you need access to this new platform.
Repair flow & Customer Contact Preparation
Repair flow & Customer Contact Preparation
Check My Bike (Live as of May 2024)
Check My Bike (Live as of May 2024)
How can I set my availability in my calendar?
How can I set my availability in my calendar?
You can find all relevant information here: Calendar Setup
How are Service Requests created and appointments booked by customers?
How are Service Requests created and appointments booked by customers?
Have a look here and here (2*5 min videos, but you can play them in *2 speed) to see the ticket handling process from our Customer Success Repair team and from a customer point of view. (Please note that this video uses our CMS network as an example, instead of the IBD network, yet the flow is similar).
How can I keep track of my upcoming appointments?
How can I keep track of my upcoming appointments?
You can find all upcoming appointments in your calendar of the Cowboy Gmail account that was provided to you.
You can also see all the repair tickets that are assigned to you through the My.Cowboy platform, using the same Cowboy Gmail account to log in.
Technician home page / account →
Repair ticket / appointment view ↓
Repair Fees
Repair Fees
You can find all relevant information here: Repair Fees
Follow-up after a Repair
Follow-up after a Repair
Important notes ⚠️
the video below is slightly outdated, yet the fundamentals remain the same in the new follow-up form you'll receive by mail
as you are working in a physical location, you do not need to fill in the kilometres travelled (just fill in 0)
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