Please see FAQ page for important shipping/delivery information.
Home Shipping Procedures
As the parent/guardian, it is your responsibility to keep track of the following:
Packing Slip: Upon receipt of your order, please check that each item on the packing slip is correct and matches what is included in the shipment. This includes checking for incorrect items, duplicate items, and non-requested items. Do NOT open or use any items until the order is confirmed correct and complete. Text/email a photo of the checked packing slip to your ST as soon as possible so they can update the status on the PO. If any item is missing, broken, duplicated, or sent in error, let your ST know as soon as possible.
Multiple Shipments: Some material providers (i.e. Amazon) may deliver in multiple shipments. The packing slip will only reflect the items delivered, not the entire order. Follow the same procedures and text/email the packing slip to your ST for each package.
Questions or Delivery Problems
Please reach out to your ST if you have questions about your orders, or if you experience problems with an order. This includes missing, incorrect (provider error), damaged items, or extreme delays.
NOTE - Amazon is not a single material provider but rather a marketplace of thousands of 3rd party providers. Therefore, Compass cannot guarantee the quality or functionality of the items ordered through Amazon. If an item that arrives is not as described, missing parts, or does not work - we cannot request a return or refund. Items sold and fulfilled by Amazon can be returned or refunded if it is delivered with missing parts or does not work.
Address Change
If your family moves at any point during the school year, please communicate your change of address to your ST as soon as possible so that any pending orders are delivered to the correct location. To update your address, email, or phone number with the school, please use the Change of Contact form and wait until the new address is updated in School Pathways & OPS. Once the update is complete, you may create and submit a materials order request to your ST.