Merchant Terms

CompassPay Merchant Terms and Conditions

Parts of the Compass platform may offer customers the option to use payment services.

Payments processing options may be available for per-use modules (in combination with other payment methods). In using any payment services, you agree to the Compass payment terms of use below as well as the Payment Acceptance Guide attached.

To the extent of any conflict or inconsistency in the terms of CompassPay agreements, the, precedence shall be given to the terms to the extent of the conflict or inconsistency in the following order:

a. Executed Merchant Agreement

b. General Agreement

c. Merchant Terms

d. Per-use Functions and Modules

e. Privacy Policy

f. Acceptable Usage Policies

g. Other related documents

Merchant Fees and Charges

Contested payment (Successful chargeback): $30.00 (excl GST) fee applies

In the event of an account holder disputed payment, refund or chargeback you (the client) agrees to refund any money (including any associated fees) provided in credit (or as realised funds) within: 10 business days (for amounts up to $5000);

or 4 business days (for amounts over $5000).

We do NOT take any per use fees or charges out of transferred funds, nor do we typically additional fees at the checkout.

In some circumstances, we may apply a surcharge based on a non-standard payment method. In some circumstances an end-user, at the point of checkout, may be presented with alternate methods of payments (for example Premium Cards or payment services), which may attract a payment surcharge. This may include payments through Paypal, American Express or other providers. In this circumstance, any surcharge amount will be displayed during the payment process and any surcharge would be agreed to by the end user.

Any surcharge component is charged by Compass to the end-user and is not included in the daily school funds transfer. We are committed to ensuring that any payments by premium cards or payment services clearly display the surcharge amount and do not exceed RBA thresholds.

Fund Transfer

We transfer all funds received from cardholders (including any GST, VAT, duties or relevant taxes). It is the responsibility of the school to meet all relevant tax and required duties.

Delays may occur between our bank and your nominated transfer account. We take no responsibility if the provided account number and/or BSB is incorrect.

From time to time our services, our banking partner and or our merchant services may undergo maintenance, which may result in transfer delays or our inability to process a transaction. Where we believe it is appropriate and we are provided with advance notice of any possible interruption we will alert your registered contact by email.

We reserve the right to reject any payment online that does not meet our processing terms of use, or that we suspect may be illegal, unauthorised and or invalid. We further reserve the right to prevent any card payment or transaction at our discretion.

For more information on our insurances and warranty coverage please contact us.

Service validation and compliance

From time-to-time and at the point of registration we may undertake credit related checks on your organisation. These checks may include but are not limited to, Anti-money laundering (AML) verification processes, Know your customer checks and identity confirmation, bankruptcy lookups and MATCH validation.

AUSTRALIAN CUSTOMERS: Important Information about RBA obligations and Surcharging compliance

The fees we charge are per-use charges and are not considered a payment surcharge.

To assist schools who may seek to pass on these per-use charges, we have included the RBA Summary on all per-use feature invoices (CPMX) issued by us. As Compass does not forward on any additional merchant fees and charges, to Australian clients, that would be in addition to our standard per-use charges it is important that clients carefully review any additional payment related charges they may choose to apply. In the event a school chooses to levy a payment surcharge (outside of our platform), it is the school's responsibility to ensure they meet any RBA obligations.

In general terms, the RBA’s Standard No.3 of 2016 defines a surcharge to mean an amount charged by a merchant, in addition to the price of goods or services, for accepting payment through a card transaction. Merchants may choose to surcharge to recover part, or all, of their Cost of Acceptance for card payments (as defined in the Standard). As the school-based fees that are charged by Compass apply to any and all payment methods processed through our platform (regardless of the payment instrument) the associated fees do not constitute a surcharge.

EU CUSTOMERS: Payments Charges

Transaction and merchant related costs are added in addition to your per-use charges. These charges may be invoiced by Compass or alternatively by an approved third-party payment processor.