User Clinic

How the user clinic was set up:

• Climbers were invited to sign up to experience our prototype device.

• Climbers were given the following during the experience:

  • The device with a pull string.

  • Climbing rope.

  • A mounted anchor at 6' height to test the device on.

  • Picture instructions on device procedure. 

• The users were left by themselves to use the device and recorded so the team could later gain insights on their unbiased use of the device.

• While aiming to see usability, the team was also monitoring a few key device performance indicators. 

  • If users were able to remove the carabiner 5 times in a row.

  • If the user is able to remove the carabiner in 30 seconds or less, once the device is set up.

  • If the user is able to set up the device in 1 minute.

The video below shows some of the insights gained from the user clinic.

Insights from user clinic:

• Users were very excited to see the device work.

• Instructions need to be improved in the future.

  • Video instructions could aid in some users to gain quick understanding of the device.

• Once the users got their first success, the use of the device was seamless.

• The length of the pull rope hindered the ease of use. 

  • Future iterations will explore different ways of threading the rope through the anchor.

• The full results from the KPI testing can be found here.