We interviewed people from wide range of backgrounds. Two of them were indoor climbing instructors, One highly experienced with outdoor climbing, A teenager and one who has decent experience of bouldering. The interviews helped us to know the different types of climbs and the current problems the users are facing while climbing. The major problems faced by them are as follows.

• Gear retrieval if they could not complete a particular climb.

• Route setting is another aspect where one need someone at back of the wall to fix the t-nut issue.

• Beginners find it difficult to choose the gears and need someone to guide.

• Restriction on the choice of chalk as loose chalk can clog HVAC systems for indoor climbing 

Also found some useful insights like

• Expensive harnesses aren't much different than cheaper ones. The expensive ones just have more padding.

• One interviewee mentioned that indoor climbing is safe can be a great start to do bouldering.

• There are some systems like Signage, Acronyms and buddy systems that help to climbers to double check if the gear system is properly attached or not.