Salsa Labs Donations

Salsa Labs uses forms to collect donations and directly receive money through ACH transfers. Salsa Labs is connected to Salesforce and donations direct flow into Salesforce (sync runs every 30 minutes). Donations collected in Salsa will have the opportunity owner "Salsa Integration" or the username Sinte. There are a number of forms actively used in Salsa to collect donations. The most important form is "CAC Main Donate Form" used on CAC's website.

To process a credit card over the phone in Salsa's backend, enter the donor info either through an engage form (make sure to use the donors email) or via CRM directly with the add a gift option.

https://help.salsalabs.com/hc/en-us/articles/229435067-Add-a-New-Donation

To see the most recent Salsa donations in Salesforce, go to "Salsa Donations" page view under the opportunities tab.

To see the most recent donations in Salsa Labs, click transactions or go here: https://hq.salsalabs.org/#/insight/donations

Issues with Salsa Donations Processing:

expired -- expired credit card.

wrong street and zip -- If you can get the new address, we can resubmit this and attempt to start the recurring donation

general decline - It could be due to a number of issues. Account is no longer active, not enough money in the account, etc..

invalid card -- This means that this card and account are no longer able to be charged due to being shut down.