A pastor may come and ask for some anointing oil. There are little bottles usually kept in one of the drawers. If they are not there, please leave a note in the blue book.

You’re only allowing Creative Breakfast people or known staff members upstairs.  If you’re not sure, don't hesitate to say “Can I ask why you want to go upstairs?” if they say “Creative Breakfast” just let them up. If they can’t tell you or you’re not sure, just call your FI to sort it out. 

The ATM is situated in the qantas lounge area as you head to the toilets. Call the FI if you get word that it is out of order. 

Rivers Cafe Opening Hours during term time: (differs during events)

Monday - Friday  - 8am to 4pm

Sunday  - 8am to 12pm & 4pm to 5pm

The Dance Academy is run by Matt Nainby. If you get an enquiry to the desk they can go to http://citipointechurch.com.au/cca/brisbane for everything they need.

There is shelving beside the door to upstairs with "Expanded Leadership" and "Behold" CDs on it. The book is $25 and the CDs are $20 each or 5 for $80. 

Under the plasma screen, in the second drawer section you'll find copies of the CDs and books so you don't have to disturb the display. You can take them from the drawer. 

All CDs, regardless of their age, are $20 each. 

People can pay exact amount in cash (pop it in an envelope and write on the envelope that it is for a book or CD and name the CD and put the envelope in the third drawer, finance drawer). 

People can pay by EFTPOS - use the church machine and write on the receipt CD or book and name the CD. 

Then, in the blue communication book, there are some sheets for you to fill in exactly what you've sold and how many. Just fill that in and leave it in the blue comm book. 

Can you also, periodically, check the shelving and give it a spray and wipe?

REGISTERING

Child Dedications are held at Citipointe Brisbane on certain dates. Your weekly email will tell you when Baby dedications are on. They are held during the  8.30am and 10.15am services. 

All registrations come through the Lounge. They can go over there to register and get the next dates. 

Alternatively, for any further details, notify them to call Citipointe Reception Monday-Thursday between 8.30am-4pm on (07) 3343 8888. (You can give them an Invitation business card with this information on it)

ON THE DAY

On days of baby dedications one of our Families Dept Staff will be around to meet them so they can show the family where to sit. 

There is a blue spiral notebook where you can write questions for follow up - just put in your name and date and the request and assure the person that someone will contact them this week or follow up on the issue. 

Remember to send people to the Lounge for Connection things like Life Groups or serving. Don't tell them someone will call them when we can deal with it now.

Communion is held once a month at all services on that day. Dates are subject to change pending events and guest speakers. You will find Communion mentioned in the Information Desk Communication email each week it is on. There are little packs of individual communions for those who request it - found in the drawers - for days when communion is not on. 

We roster a pastor each service in the "On Call Pastor" role. 

There is a list of who is rostered on in the upcoming Sunday and who the FI is. If you are told that there is a medical or behavioural emergency, please call the Critical Care person and First Impressions, or ask someone to find them. They are responsible for managing a scene. 

Citipointe Church  has a defibrillator which is housed in the pull out section of the desk. In a medical emergency, call the Critical Care person or FI to monitor the scene. Where it is a life and death situation, please call 000 and ask the nearest person to locate your FI. 

For those finding the services a little too loud, there are individually wrapped ear plugs in one of the drawers. More can be found in the A1 cupboard. Ask your FI for help. 

There will be flyers at the information desk from time to time promoting various Citipointe Church events.

Church members are free to help themselves to take brochures. 

The general church member may not put a non-Citipointe church event on the Information Desk. Please explain that we are unable to promote other churches and organisation’s events as we already hold many many events ourselves. If any appear, please put them in the roller door and leave a note in the communication book. 

Citipointe Christian College, Red Frogs, Christian Heritage College and the Citipointe International College are associated organisations are may have flyers at our desk too. 

At the end of AM and PM sessions the EFTPOS receipts are taken off the spikes and put into separate Tithes envelopes and locked in the third drawer in the ‘finance basket’. Please write the date and service on the front of the envelope. 

For Tax deductible receipts ONLY Foundation should be used. Ask the person to write their name and address on a Kingdom Builders envelope, process the amount and put the receipt inside the envelope. 

Make sure anything other than tithes is clearly labelled on receipt with as much information as possible. Eg Guest Speaker.

Church Account Details can be found in folder and are on little pieces of paper to hand to someone. 

Direct Debit Forms can also be found in folder. The person filling this in will need to take it home then call the church when they’re ready to scan and email or return to info desk in an envelope marked finance.  

Events

They may ask but tell them you've been told you can't give out our Info Desk EFTPOS Machines. Sometimes events leave their machines at our desk and we hand them over. I'm talking about our information desk machines. Call FI to help them. 

There is a First Aid Kit kept in the Info Desk cupboard and one in the pull out section. Leave a note in the blue book if they are running low on anything. 

This role is undertaken by a staff member who troubleshoot, fix problems; basically fills in gaps. Look up your FI when you’re on (on the weekly communication) so you can get their attention as needed.  

We have contact business cards with the church’s general contact information - for when you tell someone to call or email the church and they need the details.

You may get asked by congregation members to keep items at the Information Desk i.e. skateboards, motorbike helmets. Please write down the name of the person who is leaving the object and their phone number, on a piece of paper and attach it to the object. 

1. Lost Property is received at Information Desk 

1. Items to be placed in ziplock bag in cupboard under Plasma TV and following written on in nikko 

   1. Date Found

   2. Location Found 

2. All new items are stored in the left hand cupboard. The right hand cupboard is the older lost property that has a sign on it which will tell you when it’s going to Community Care. Please do not add anything to that cupboard. 

3. All valuables are to go into the drawers to be locked up. 

4. Lost Property will be sorted regularly, culled and donations given to one of our Marketplaces. 

5. Please don’t put water bottle with liquid in them or food items in the cupboard. One of you can go tip it out in the wheelie bins outside or garden. If the container has had uncovered food, please throw the whole container in the bin - don’t put it in the cupboard. 

Decisions should be directed to the Lounge. This is a place where people can ask about Christianity, sign up for Baptisms, ask about life groups and Growth Track and getting involved in serving in the church 

It is for all ‘Connecting’ enquiries for: 

• Water & Holy Spirit Baptisms

• Groups

• Growth Track

• I’m newly saved. What now?

• Meeting new people 

• Serving/volunteering

If people have goods to donate,  they can drop them into the container in the parking lot (behind Society House - Scrub Rd entrance) ALSO If they would like to be part of the team of volunteers to help out during the week or with sewing projects, or if they're a contractor happy to give a few hours to help with the set up, they will need to call the office during the week and ask for the Marketplace. Give them an Invitation card with the number on it.

If you know what you're doing go ahead. CALL FI. 

• Volunteers may leave their bags in the alcove that opens up though most of them will leave their belongings in the A1 cupboard  

• If there has been an event registration happening, the volunteer may leave their float and EFTPOS with us during the service. 

• If they leave their money with you at the end of the day/night, make sure the drawers are locked when you leave. 

Mother’s Room - right hand side of the Aud

The Mother’s Room is for mothers only.  More than a cry room, our Mothers room offers a host to assist mums and is a room that is a place of peace, service and grace.  This room also offers mums to watch the service in air-conditioning.

Parents Room left hand side of the Aud

The Parents Room is for mothers or fathers. Dads and mums are welcome to access this room and watch the service in air-conditioned comfort whilst attending to their babies and toddlers.

To dial out on the phone dial 0 then the number.

Can be filled in at the Lounge or they can email prayer@citipointechurch.com 

There's a page in the folder inside the roller door for people to fill in their name and details and how  many tins they took. 

Write their name in nikko on the tin (UNDERNEATH NOT ON TOP) and give it to them. 

There's a little piece of paper to hand them which reminds them what to do when they're ready to hand the tin back. 

When they bring them back, we just double check their name is on the bottom and if it was before the fill in details form, ask them if we can collect their info. 

The full tins get locked in the roller door where the folder is kept. More tins can be found in the cupboard.

Our Sunday services can now only be found on  www.youtube.com/citipointechurch

We do not record our major events, Christmas and Easter for copyright reasons.

The Church website at citipointechurch.com is also a great place to direct people to which has a lot of information about the church and upcoming events.

It’s a place for events to advertise, take regos, collect things they’ve asked for. Any major church wide events would have a place in the Pavillion in the middle of the foyer.