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"Leadership is not about being in charge. It is about taking care of those in your charge." - Simon Sinek
"Leadership is not about being in charge. It is about taking care of those in your charge." - Simon Sinek
What is this role?
What is this role?
A Team Leader is considered THE crucial role in the day to day operations of the business. They are the vocal, first-line leaders of their respective areas to ensure excellent customer service, food safety and adherence to recipes, systems, procedures and processes.. This responsibility is exclusively operational. Team Leaders spend nearly all their time working a position, with few administrative duties.
What is required?
What is required?
Model | Execute | Coach | Care | Support
What is in it for you?
What is in it for you?
Personal and professional growth that is useful in the business and life.
Potential for a pay rate change $13.50 base or $0.50 over current wage.
So you think you want to be a leader?
So you think you want to be a leader?
Complete the questionnaire.
If you are selected to go through this leader development program, we will find out the answers to these questions over the next several weeks and months, so be prepared!
As you have questions, ask a director or Nick. This is a self-paced development program so the time it takes for you to learn and grow into a competent leader depends upon how much you put into it. We are here to help you but you must take the initiative to learn and grow personally.
Key Responsibilities
Key Responsibilities
Model:
Set the example at for Chick-fil-A culture and Winning Hearts Every Day strategy with the strategy:
Chick-fil-A’s Inc and Vicksburg's Core Values
Clean & Safe Environment: modeling safety and cleanliness standards
Great Food: preparing food according to food safety and operational standards as found in Pathway and on Sidekicks
Fast & Accurate Service: working with speed and efficiency to deliver the correct order
Genuine Hospitality: caring personally for every Guest, especially if a Guest is unhappy
Execute:
Execute all Restaurant operations according to Chick-fil-A, Inc. brand standards.
Executing only the Chick-fil-A, Inc. brand standards found in Pathway and on Sidekicks - never “how it has always been done in the Restaurant”
Consistently using language that prioritizes the following of Chick-fil-A recipes and proven processes (e.g., “According to ..” / “Utilizing the Sidekicks, we see...“)
Identifying and correcting any variation from Chick-fil-A, Inc. brand standards with others in a way that is clear, kind, and encouraging.
Coach:
Connecting personally with team members to welcome them, especially as they join the team.
Correcting any variation from Chick-fil-A, Inc. brand standards clearly and kindly
Consistently modeling and maintaining operating standards and food safety compliance under demanding conditions
Observing and proactively coaching CTs and team members to help them develop
Documenting observations for the trainers to provide end-of-shift feedback
Care:
Connecting with Team Members personally to welcome them to the Chick-fil-A family
Working alongside Team Members in a way that is kind and builds confidence
Guiding them to Chick-fil-A, Inc. resources
Support:
Nick's Vision for the restaurant
Other leaders, managers, and directors through positive words and behaviors.
Team Leader Learning Requirements
Team Leader Learning Requirements
Everything from all previous Growth Path steps before plus:
Leading a shift
Adaptability
Communication
Conflict management
Critical Thinking
Leadership
Resourcefulness
Teamwork
5S and Kanban LEAN mindset items
Unique Team Leader Responsibilities
Unique Team Leader Responsibilities
Being assertive
Swiping team members onto the clock
Completing uniform and grooming checks
Verifying checklists are completed to the standard
Placing team members into a role
Coaching, correcting, and encouraging team members
Keeping work areas clean and organized.
Team focus on guests and each other
Spot-checking and then inspecting team members when checking them out at the end of their shift
Planning a shift
Communicating effectively
Active listening
Increasing emotional intelligence
Complete the below activities and then complete the "Self Investment Activity form" each time you complete a task, assignment or training item. This will keep track of your development progress and be able to help you apply what you have learned.
Read
Read
Are you the type of leader people want to follow? You can be—but first, you’ve got to understand what sets great leaders apart from all the rest.
Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that’s just the tip of the iceberg. What’s below the waterline? What’s deep inside the best leaders that makes them different?
Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them.
Listen
Listen
Parts 1, 2 and 3
Electronic distractions are not the problem we all make them out to be in our over-scheduled work days. It's never the technology it's always the behavior.
Watch
Watch
The Next Step. Lead Others
The Next Step. Lead Others
Your capacity to grow determines your capacity to lead. Complete this self-directed course to learn what it takes to lead self before leading others, teams or organizations. Complete the training course as a group or self-paced.
Articles to read and discuss with your trainer/mentor/coach
Articles to read and discuss with your trainer/mentor/coach
How to Set Yourself Apart as a Leader _ Redwall Leadership.pdfHow to Set Yourself Apart as a Leader
BecomingTheBoss.pdfBecoming the Boss
ReachingYourPotential.pdfReaching Your Potential
20141003143739.pdfManaging Oneself
Responsibility Expression of Interest
Responsibility Expression of Interest
It is highly recommended that you complete the ColorCode.com Personality Assessment, the free Tony Robbins DiSC assessment and read the Heart of Leadership prior to completing this expression of interest. Please email reports to 03037@chick-fil-a.com to include with this form.
How to move up:
How to move up:
Apply for an open position
Be in good employment standing
Show mastery of all assigned positions, roles, training, and coaching
Complete 100% of the Pathway
Pass the Certified Trainer test for FOH and BOH
Complete and document all above assigned tasks for promotion
Upon approval from the Operator
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