TTC Lost & Found Website: TTC Lost articles website 

1. Call TTC Lost & Found: 416-393-4100, (Monday to Friday, 12pm to 5pm)

2. Give a description of the lost item

3. If the student is underage, an adult will need to go with them in order to provide their signature

4. The TTC Lost & Found is located at Bay Station

1. Report it to Management (Donna) immediately via text message

2. Include the student’s full name in the text message

3. Inform the student that it will be reported to the homestay counselor immediately

4. Tell the student that more information will be provided soon

1. Call the bus company at XXX XXX XXX and inform them about the situation

2. If phone number of the bus driver available, call the bus driver directly yourself

3. Inform the Activity Coordinator

1. Double check on Presto Doc if the student receives a PRESTO from school or not

2. If student should have received a PRESTO from school, inform directly the Activity Coordinator

3. If student has to buy a PRESTO themselves, show them how to buy one at the TTC machine

1. Show the student how to put more money on the PRESTO at the TTC machine

1. Gather the following information from the student, as well as $XX IN CASH

• Name

• Email Address

• Current WhatsApp Phone Number

2. Pass on information and cash to the Activity Coordinator

3. Tell the students to check their email (also Spam Email), they will receive further instructions 

1. Inform Group Leader

2. Ask other students where they might be

3. Try contacting student

4. Inform Management (Donna )and Activity Coordinator immediately

5. Wait for further instruction

1. Try to get as much info about the situation

2. Who is the bully? What are they doing?

3. Report it to group leader, Management (Donna) & Activity Coordinator immediately

4. Wait for further instructions

1. Assess the injury

2. Inform the group leader and report to Management (Donna) and Activity Coordinator

3. Use first aid kit and ice if necessary

4. If medical attention is required call the taxi number on taxi chit

5. Fill out taxi chit for the person

6. If its a group, group leader accompanies student

7. If there is no group leader, yellowshirt or other support staff will accompany 

8. Student must be accompanied by an adult

List of places to go in an emergency:

(Check website for hours of operation)

• Downtown Doctors Walk in Clinic, 712 Spadina (At Bloor) (X-ray available)

• Appletree Medical Clinic, 123 Edward Street, Suite 600 (near CES Main campus) (X-ray available)

• Albany Walk in Clinic, 807 Broadview (just north of Broadview station) (X-ray available)

• Michael Garron Hospital, Mortimer & Coxwell (more East End)

• Dufferin Medical Clinic (North York)

For serious injuries (broken bone, etc) go to an ER such as:

• Toronto General Hospital (Downtown)

• SickKids (Downtown)

• Michael Garron Hospital (East End)

• North York General Hospital (North York)

1. Wait for 15min to assess situation, play a game with the students such as:

2. Listen for TTC instructions, if there are any shuttle buses take those

3. If in walking distance, walk to the activity

4. If you will be very late for an activity inform Activity Coordinator

1. Confiscate alcohol or drugs from the student

2. Immediately contact Management (Donna)

3. Wait for further instructions

• Write down all the information yourself in CLEAR HANDWRITING

• ONLY MASTERCARD, VISA OR CASH IS ACCEPTED

• Check if all the data is correctly filled out (check with example document)

• Bring the credit card authorization form to the reception at 112 Elizabeth Street