1. Assess the injury

2. Inform the group leader and report to Management (Donna) and Activity Coordinator

3. Use first aid kit and ice if necessary

4. If medical attention is required call the taxi number on taxi chit

5. Fill out taxi chit for the person

6. If its a group, group leader accompanies student

7. If there is no group leader, activity leader or other support staff will accompany 

8. Student must be accompanied by an adult

List of places to go in an emergency:

PRESS HERE FOR HOSPITAL WAIT TIMES

(Check website for hours of operation)

• Downtown Doctors Walk in Clinic, 720 Spadina (At Bloor) (X-ray available)

• Appletree Medical Clinic, 123 Edward Street, Suite 600 (near CES Main campus) (X-ray available)

• Albany Walk in Clinic, 807 Broadview (just north of Broadview station) (X-ray available)

• Michael Garron Hospital, Mortimer & Coxwell (more East End)

• Dufferin Medical Clinic, 2045 Dufferin Street (North York)

For serious injuries (broken bone, etc) go to an ER such as:

• Toronto General Hospital (Downtown)

• SickKids (Downtown)

• Michael Garron Hospital (East End)

• North York General Hospital (North York)

Take a look at the example by pressing on the following link:

TAXI CHIT EXAMPLE

Once you have used your taxi chit, please inform the Activity Leader in order to pick up a new one at the summer office. 

1. Immediately inform Group Leader

2. Walk the student group to a less busy area, where they can remain calm and no student wanders off

3. Ask the other students in the group if the know about the whereabouts of the missing student

4. Try contacting student by phone or via text message (either Group Leader or Activity Leader for Blue Jays)

5. Inform Management (Donna )and Activity Coordinator immediately if the student remains missing

6. Wait for further instruction

TTC Alerts Website: PRESS HERE

1. Listen for TTC instructions for information regarding shuttle buses

2. Check the TTC alerts website regarding any possible TTC disruptions

3. Speak with a TTC employee to get an update on the current situation

4. Wait at least 15 minutes before proceeding with a different route, as the disruption might be resolved

5. While waiting play a game with the students (PRESS HERE TO FIND WHAT GAMES TO PLAY)

6. If there is no change or the situation remains the same, inform the Activity Coordinator

7. If in realistic walking distance, walk to the activity, or take a different route

TTC Lost & Found Website: PRESS HERE

1. Call TTC Lost & Found: 416-393-4100, (Monday to Friday, 12pm to 5pm)

2. Give a description of the lost item

3. If the student is underage, an adult will need to go with them in order to provide their signature

4. The TTC Lost & Found is located at Bay Station

Link for the PRESTO Google Sheet: PRESS HERE

1. Double check on Presto Doc if the student receives a PRESTO from school or not

2. If student should have received a PRESTO from school, immediately contact the Activity Coordinator

3. If student has to buy a PRESTO themselves, go with them to buy a PRESTO at the TTC machine

1. If student received the PRESTO from school, immediately contact the Activity Coordinator / Management

2. If student bought the PRESTO themselves, show them how to load up PRESTO at the TTC machine

1. Report it immediately to Management (Donna) via text message

2. Include the student’s full name and group name in the text message

3. Inform the student that it will be reported to the homestay counselor immediately

4. Inform the student that more information will be provided soon

Please let the Activtiy Coordinator know what you are missing and go by the summer office to fill up your first aid kit.

1. Wait for 15 minutes, as the bus driver might be behind on schedule or stuck in traffic

2. If phone number of the bus driver available, call the bus driver directly yourself

3. If phone number of bus driver is unavailabe, call the TJ Max bus company at 647-710-0532 or 416-268-521 and inform them about the your current situation

4. If there is any further complications inform the Activity Coordinator

1. CLICK ON HERE TO VIEW THE DIFFERENT SIM CARD PLANS

2. The different plan prices (prices on the PDF do NOT include taxes):

   1. 75 GB = $39.55

   2. 100 GB = $45.2

   3. 120 GB = $56.5

3. Gather the following information from the student, as well as the money (CASH or with Credit Card Authorization Form)

• Name

• Email Address

• Current WhatsApp Phone Number

4. Pass on information and cash to the Activity Coordinator

5. Tell the students to check their email (also Spam Email), as they will receive further instructions later on

PRESS HERE FOR EXAMPLE CREDIT CARD AUTHORIZATION DOCUMENT

• Write down all the information yourself (NOT THE STUDENT) in CLEAR HANDWRITING

• ONLY MASTERCARD, VISA OR CASH IS ACCEPTED

• Check if all the data is correctly filled out (check with example document)

• Bring the credit card authorization form to the reception at the main CES campus (112 Elizabeth Street)

Step 1: Listen Calmly

• Give the student your full attention.

• Stay calm and take the concern seriously.

Step 2: Move to a Quiet Space

• Speak somewhere quiet and safe if possible.

Step 3: Let the Student Explain

• Allow the student to describe what happened in their own words.

• Do not interrupt or pressure them.

Step 4: Ask Questions

• Ask simple questions to understand:

  • What happened

  • Who was involved

  • When and where it happened

  • If it has happened before

Step 5: Reassure the Student

• Thank them for speaking up.

• Let them know you will help and involve appropriate staff if necessary.

Step 6: Do Not Promise Secrecy

• Avoid saying “I won’t tell anyone.”

• Explain that you may need to inform management to help keep everyone safe.

Step 7: Report the Situation

• Inform activity coordinator and group leader as soon as possible.

Step 8: Follow Up

• Check in with the student later.

• Continue monitoring the group and environment afterward.

Step 1: Intervene Immediately

• Calmly stop the behaviour as soon as you notice it.

• Clearly state that bullying is not acceptable.

Step 2: Separate the Students

• If necessary, separate the students involved to prevent further conflict.

Step 3: Stay Neutral and Calm

• Avoid blaming or embarrassing anyone in front of the group.

• Speak respectfully to all students involved.

Step 4: Gather Information

• Speak to each student individually.

• Ask simple questions about what happened.

Step 5: Support the Student Being Bullied

• Make sure the student feels safe and supported.

• Reassure them that the situation is being taken seriously.

Step 6: Address the Behavior

• Explain why the behavior is inappropriate.

• Reinforce expectations about kindness and respect.

Step 7: Report Situation

• Inform the group leader about the situation

• Report serious or repeated incidents to activity coordinator

Step 8: Continue Monitoring

• Observe the group afterward to make sure the bullying does not continue.

• Encourage positive and inclusive group behavior.

Step 1: Stay Calm

• Keep your voice calm and respectful.

• Do not argue, yell, or react emotionally.

Step 2: Assess the Situation

• Quickly check if anyone is unsafe or at risk.

• If needed, move other students away from the situation.

Step 3: Speak in a Quiet Place

• If possible, talk to the student away from the group.

• Give them space to calm down before continuing the conversation.

Step 4: Listen

• Allow the student to explain what is upsetting them.

• Listen without interrupting or judging.

Step 5: Set Clear Expectations

• Calmly explain which behaviour is not acceptable.

• Use short and clear instructions.

Step 6: Redirect or Offer Choices

• Help the student rejoin the activity in a positive way.

• Offer simple choices when appropriate.

  • Example: “Would you like to join this group or help with setup?”

Step 7: Monitor the Situation

• Continue observing the student and group afterward.

• Encourage and praise positive behaviour.

Step 8: Involve a Supervisor if Needed

• Contact activity coordinator if the behavior escalates, becomes unsafe, or continues repeatedly.

Step 1: Stay Calm and Discreet

• Remain calm and professional.

• Avoid drawing attention to the student in front of the group.

Step 2: Speak to the Student in a Quiet Area

• Take the student to the side or to a quiet area if possible.

• Calmly ask about the suspected alcohol or drugs.

Step 3: Confiscate the Item

• Immediately confiscate any alcohol or drugs from the student.

• Do not argue or physically struggle with the student.

• Reiterate the rules and laws regarding alcohol and drugs

Step 4: Contact Management Immediately

• Inform group leader about the situation

• Inform management and activity coordinator

• Clearly explain the situation and what was found.

Step 5: Supervise the Student

• Keep the student separated from the group.

• Remain with the student and wait for further instructions from management.