Embedded Files
Support technicians are available in the Chat Feature of the Catapult Live Video app where the Pre-Checks are performed.
Based on the information provided in the chat, the automated assistant will suggest helpful guides, or get you in touch with a support technicians live.
On gamedays, there are dedicated technicians on standby to ensure the teams and operators have a successful gameday
Support Levels
Support Levels
We have set 3-specific levels of Support Personnel to ensure all escalated issues are effectively communicated, qualified, and resolved in a timely manner.
Level 1: Gameday Operators escalate issues to a live, remote Catapult Support Representative.
Level 2: Catapult Live Support Representatives work directly with Operators to resolve issues.
Level 3: The Catapult Support Manager handles any unresolved issues from Level 2.Â
Page updated
Report abuse