Home Delivery Hub - Exchange / Return Pickups

In the case of an Exchange/Pickup Only of an Approved Return where the Condition Does Not Match the BOL...

Drivers MUST call into CAS.

CAS will advise the driver of next steps to be taken.

Driver Exclusive

ext. 636

Per SOP:

Any item marked for exchange or return on a BOL must be verified against the physical unit. This includes Serial number, Condition of packaging, existing damage, and condition of the unit (i.e. Used or unused). Any discrepancy must be called into the CAS driver line while on site and prior to removing the unit from the customer's home.

CAS Standard Operating Procedure

Prior to pickup of approved return or unboxing the new item for delivery.

Drivers MUST WALK THE ENTIRE PATH first.

Measure the width of doorways.

Check for existing damage.

Communicate possible barriers/hindrances.

Confirm the final location for the appliance.

WALKING THE ENTIRE PATH will reduce the likelihood of the appliance failing to reach its final resting position.

The number one reason appliances are returned is sizing problems, so it’s important to make sure that the new appliance will fit through every point—from the delivery truck to the final resting position before attempting to bring the appliance in.

Read the BOL, anything marked for exchange or return on a BOL must be verified against the physical unit. Call CAS if there are any discrepancies or for clarification.