Chapter 4: Conflict Resolution

This chapter material is part of the Alberta Teachers' Association, Healthy Interactions. For more information on this program, please contact the ATA.

Introduction

Module 1: Understanding Conflict Resolution

• Lesson 1: Understanding Conflict Resolution
• Lesson 2: Understanding Conflict
• Lesson 3: Conflict Resolution and Conflict Management
• Lesson 4: Core Conflict and Complicating Factors
• Lesson 5: The Conflict Cycle
• Lesson 6: Interest-Based Framing

Module 2: Communication Skills

• Lesson 1: Good Communication
• Lesson 2: Valuing Others
• Lesson 3: Clarifying Skills
• Lesson 4: Paraphrasing
• Lesson 5: Positions of Interests
• Lesson 6: Identifying Interests by Reframing
• Lesson 7: Opposition
• Lesson 8: Structures
• Lesson 9: Dealing With Anger

Module 3: The Healthy Interactions Process

• Lesson 1: The Template
• Lesson 2: Establishing a Positive Environment
• Lesson 3: Define the Problem and Clarify the Issues
• Lesson 4: From Solutions to Actions

Module 4: An Ethos of Good Faith

• Lesson 1: Effective Parent-Teacher Interviews
• Lesson 2: Making Your School Accessible to Parents
• Lesson 3: Conflict in Our Schools
• Lesson 4: Building Trust in Your School Community
• Post-test: Personal Inventory