Box Ninjas Help Center

We want your first routes to be successful and not stressful. Always look for an ops team member in a dark blue vest for any questions and concerns. They are some of our best drivers and will be standing by your entire route to help you troubleshoot. You can reach them on Slack at: #contact-ops

For more info on how to communicate on the road - click here.

REMINDER: Diesel Fuel ONLY in the Blue Mercedes Sprinters and NEVER park on an unpaved surface. Use your flashers and double park in a safe manner.

Before You Leave Hilltop

o Log Into Mentor (on Rabbit)

o Clock in on ADP (Your phone or Rabbit as back-up)

o Open Slack and verify you have access to the Daily Chat (your phone)

o Log into Flex App (Rabbit)

At Load-Out

o Scan to Verify all Totes and Overflow

o Resolve Issues with Problem Solver (as needed, missing packages etc.)

On the Road

o Slack Logged in and Active

o Flex Logged in and Active

o Mentor Logged in and Active

o Clock Out for Lunch (set alarm)

o Clock Back in from Lunch (set timer)

Back At Hilltop

o Gather all Equipment
Make sure your equipment bag has:
--Rabbit (please log off of everything)
--Gas Card
--Battery Pack
--Cig adapter
-- USB cable
--Pen
Lost gas cards are $50

o Roll up windows, flashers/all lights off, and lock and VERIFY all doors

o Sign the Paper Timesheet
o Log out of Mentor and do POST-TRIP
o Clock out of ADP
o Return Equipment bag and KEYS

Always Contact Ops with any issues/questions

Remember: You Must get the “RTH” clearance from ops before heading back.

We use the app Slack to communicate during the day, share key files and announcements, and contact each other by text or phone. Slack must be installed on your personal phone and is a mandatory requirement for employment with our company. Click here to download it. (Free)

Daily Group Chat

When you are scheduled to work you will be added to a daily dispatch group chat on Slack. If you are scheduled and do not have access to the day’s chat – do not leave Hilltop until you have been added.

Talking to Dispatchers

Our Ops team is available the entire time of your route. They will help you with any questions or issues on the road. Just message the channel #contact-ops on Slack and you will reach one of dispatchers on duty.

RETURNING AT THE END OF THE DAY

When you have completed your route you must message Ops and ask if you can return to Hilltop (RTH) They will either send you on a rescue or ask you to return your van safely to the Hilltop lot.

Please re-fuel before handing in your keys. DIESEL ONLY in the Mercedes Sprinter vans (you will destroy the engine if you put unleaded in.) All other vans use Unleaded fuel.

We are an Amazon Delivery Partner – part of our contract includes various things we must do keep our agreement with Amazon. These are not optional or change-able by us. Ignoring these can lead to dismissal.

1. Uniforms
All drivers must wear the following: Amazon branded polo shirt, Amazon branded pants, safety vest, close toed shoes. If you are not in uniform, you will get a Tier 2 from Amazon and may be sent home unpaid.

2. Mentor Driving App
Amazon requires all drivers to log in and out of the mentor app at the start and end of each route. You must complete the post-trip survey on mentor for your login to count – turning off the phone will result in a 0% for that day.

3. ADP Timekeeping App
Amazon requires all drviers to use the ADP app to reord their time each driving day. This is not optional and will result in termination if you do not use this app. You must record 4 punches each route : Time in/Lunch Out/Lunch In/ Time Out. Click here for our full time-keeping policy

4. Scan To Verify (STV)
Amazon wants drivers to scan all totes and overflow boxes prior begining delivery on the Flex app. You must be at 99% for the day and may not swipe to finish without the approval of an Amazon problem solver.

5. Contacting the Customer
If you mark a package “Unable to access” you will be prompted to contact the customer. Anytime you ignore a prompt to contact the customer, it will harm your driving score. You must be at 99% on all contact situations. When in doubt, please contact your ops team on Slack (#contact-ops) Contact can be a call or text, but must happen when you see the “Contact Customer” message.

In addition to 2 paid 15 minute breaks, California law (and Amazon) require that all drivers punch out for a mandatory 30 minute unpaid lunch each route. This must occur before 5 hours have passed and cannot be less than 30 minutes or it will trigger a fine. You do not have to punch out for breaks, or if you are doing a 4 hour sweep.

DSF8:

START TIME IS 11:15AM

• You may punch in as early as 11:10AM (EARLIER IS A VIOLATION)

• You must punch our for lunch no earlier than 2:00PM or later than 3:45PM

• Lunch must be 30 minutes – 29 minutes is a time violation and will trigger a fine

ALERT:

• You must sign the paper timesheet at the end of your shift as well as clock out on ADP

• Writing the wrong time or falsifying your time in any way will result in instant termination for time theft

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BOX NINJAS TIME-KEEPING POLICY

It is your responsibility to maintain your time records according to CA law and according to our timekeeping policy. Do not lose your job over this. We have the ADP app installed on every rabbit if you forgot your own phone. Your login and password are your responsibility to maintain.

Clocking in:

Anyone clocking in before our start time will be written up. Anyone clocking in from home or hours earlier than our start will be immediately suspended. No exceptions.

Lunch:

CA law (and Amazon) requires you to take an unpaid 30 minute lunch break based on your wave schedule. If you punch out for lunch earlier or later than your wave time parameters you will be warned and then written up. As with our current paper timesheets, anyone not clocking out for lunch will be immediately suspended. We must follow the law.

Lunch punch outs may not be shorter than 30 minutes. Please set a timer on your phone. If you clock in earlier than 30 minutes you have violated CA law and will be warned and then written up. No exceptions. 2 write-ups = termination.

Clocking Out

You will clock out at the Ops Van and record and sign your time on the paper timesheet. Anyone clocking out after the paper sign out or showing a later clock out will face an investigation and instant termination for time theft.

What if I Make a Mistake?

We will work with you the first week to ensure that you understand the system. If you made a mistake in good faith please message someone from the ops team on Slack (#contact-ops) and they will note it on the timesheet. If you continue to ignore our policy we will warn you, remove you from a set schedule, and terminate your employment.

This does not mean we will allow for fraudulent punches - if your manager believes you created an error on purpose, the termination policy will be applied.

We use a points system to handle call-outs. After 4 points in 90 days, your position will be terminated.

Same-day callouts are the most serious and must include a Doctor note or some valid form of proof or you will get 3 points. You can erase your points by providing Dr. notes, coming in for a emergency replacement shift, or giving more advanced notice of an illness or issue.

A no-call/no-show is instant termination.

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Here is our full attendance policy:

• More than 24 Hours Notice
  Message Bobby Espinoza (on Slack only) and inform him of your issue. We will work with you to schedule a make-up route later in the week.
  0 points.

Note: if you repeatedly call out even with notice 4 or more times in one month, you will get 2 points at the end of the month.

• Less than 24 hours Notice (After 10:30AM the day before)
  You will be assigned 1 point. You may cancel out the point with valid proof and will be expected to make up your route later in the week.

Note: if you repeatedly call out less than 24 hours before even with proof 3 or more times in one month, you will get 3 points.

• Same Day Callout
  3 points. You may provide a valid form of proof, and your manager will reduce your points by 2.

Note: 2 or more same day callouts in one month will result in immediate suspension.

Note: A PTO day will be deducted for all same-day callouts

No-Call/No-Show at Stand-up
Termination. We will give you a 3 hour grace period to respond and provide acceptable proof. With approved proof your points will be set to 3 after you make up the route that week.

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Rules:

· Points reset to zero after 90 days (3 months)

· A total of 4 points equals termination

· A no-call/no-show at stand-up equals termination

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Rewarding Great Attendance

We also want to reward our loyal drivers who never call out and never cause us to drop a route.

--24 weeks, No Call-Outs Bonus = $100 cash (must work 5 days per week)

--Emergency Weekend "Call-In" Bonus - $30 or cancel 3 points

--Weekday Emergency Call-In bonus - $20 or cancel 2 points.

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Definitions:

A point-free bonus means you worked extra days and made up your time to reduce your point score back to zero at the end of 12 weeks. We want to reward drivers who try their best to correct bad call-out points.

· Emergency "call-In" bonuses are for people who were called in after we used all our stand-by and on-call people for that day.

· Your manager will inform you of the emergency when you are contacted.

· You must clear your points before you can accept a cash payout.