We use a points system to handle call-outs. After 4 points in 90 days, your position will be terminated.
Same-day callouts are the most serious and must include a Doctor note or some valid form of proof or you will get 3 points. You can erase your points by providing Dr. notes, coming in for a emergency replacement shift, or giving more advanced notice of an illness or issue.
A no-call/no-show is instant termination.
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Here is our full attendance policy:
More than 24 Hours Notice
Message Bobby Espinoza (on Slack only) and inform him of your issue. We will work with you to schedule a make-up route later in the week.
0 points.
Note: if you repeatedly call out even with notice 4 or more times in one month, you will get 2 points at the end of the month.
Less than 24 hours Notice (After 10:30AM the day before)
You will be assigned 1 point. You may cancel out the point with valid proof and will be expected to make up your route later in the week.
Note: if you repeatedly call out less than 24 hours before even with proof 3 or more times in one month, you will get 3 points.
Same Day Callout
3 points. You may provide a valid form of proof, and your manager will reduce your points by 2.
Note: 2 or more same day callouts in one month will result in immediate suspension.
No-Call/No-Show at Stand-up
Termination. We will give you a 3 hour grace period to respond and provide acceptable proof. With approved proof your points will be set to 3 after you make up the route that week.
Note: A PTO Day will be deducted for all same-day absences
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Rules:
· Points reset to zero after 90 days (3 months)
· A total of 4 points equals termination
· A no-call/no-show at stand-up equals termination
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Rewarding Great Attendance
We also want to reward our loyal drivers who never call out and never cause us to drop a route.
--24 weeks, No Call-Outs Bonus = $100 cash (must work 5 days per week)
--Emergency Weekend "Call-In" Bonus - $30 or cancel 3 points
--Weekday Emergency Call-In bonus - $20 or cancel 2 points.
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Definitions:
A point-free bonus means you worked extra days and made up your time to reduce your point score back to zero at the end of 12 weeks. We want to reward drivers who try their best to correct bad call-out points.
· Emergency "call-In" bonuses are for people who were called in after we used all our stand-by and on-call people for that day.
· Your manager will inform you of the emergency when you are contacted.
· You must clear your points before you can accept a cash payout.