Amazon Requirements

We are an Amazon Delivery Partner – part of our contract includes various things we must do keep our agreement with Amazon. These are not optional or change-able by us. Ignoring these can lead to dismissal.

1. Uniforms
All drivers must wear the following: Amazon branded polo shirt, Amazon branded pants, safety vest, close toed shoes. If you are not in uniform, you will get a Tier 2 from Amazon and may be sent home unpaid.

2. Mentor Driving App
Amazon requires all drivers to log in and out of the mentor app at the start and end of each route. You must complete the post-trip survey on mentor for your login to count – turning off the phone will result in a 0% for that day.

3. ADP Timekeeping App
Amazon requires all drviers to use the ADP app to reord their time each driving day. This is not optional and will result in termination if you do not use this app. You must record 4 punches each route : Time in/Lunch Out/Lunch In/ Time Out. Click here for our full time-keeping policy

4. Scan To Verify (STV)
Amazon wants drivers to scan all totes and overflow boxes prior begining delivery on the Flex app. You must be at 99% for the day and may not swipe to finish without the approval of an Amazon problem solver.

5. Contacting the Customer
If you mark a package “Unable to access” you will be prompted to contact the customer. Anytime you ignore a prompt to contact the customer, it will harm your driving score. You must be at 99% on all contact situations. When in doubt, please contact your ops team on Workplace (@Ops) Contact can be a call or text, but must happen when you see the “Contact Customer” message.