Zoom Troubleshooting

About this Page

This section will focus on how to troubleshoot the most common issues you may have with Portal.

Please use this table of contents to navigate to the section you need.

For additional support, contact the Austin ISD Technology Help Desk for Students.

Basic Troubleshooting

Currently, known issues with Zoom can be resolved by following the basic troubleshooting tips for Chromebooks. We recommend following those procedures. If this process does not fix your device, please contact the Austin ISD Technology Help Desk for Students.

Basic Troubleshooting Steps

Don't forget to check the basic troubleshooting tips that work for most issues. If those still do not fix your issue then check out the resources on this page.

Check the working status of Zoom

Are you having problems with Google? Check to see that it is up and running.

How to Fix Common Zoom Issues

Learn how to change your name in Zoom on a Chromebook.

Learn how to make sure that your Chromebook allows you to share your mic and camera.

Learn another way to check that your Chromebook allows your mic and camera.

Learn how to test your video and audio when you join a Zoom meeting.

Additional Resources