BLEND (Canvas) Troubleshooting
About this Page
This section will focus on how to troubleshoot the most common issues you may have with Portal.
Please use this table of contents to navigate to the section you need.
For additional support, contact the Austin ISD Technology Help Desk for Students.
Basic Troubleshooting
Basic Troubleshooting Steps
Don't forget to check the basic troubleshooting tips that work for most issues. If those still do not fix your issue then check out the resources on this page.
Check the working status of BLEND (Canvas)
Are you having problems with BLEND? Check to see that it is up and running.
Troubleshooting BLEND (Canvas)
Google Authorization Issues
The first time you access an embedded Google file in Canvas, you will be prompted to authorize your Google account. You must connect BLEND (Canvas) with your Austin ISD account.
If you continue to not be able to see embedded Google files, you may need to check your Google Drive authorization. This video will show you now to do that.
Google Authorization Cookie Issues
If your Austin ISD account is properly authorized with BLEND (Canvas), you may have an issues with cookies.
This video will show you how to resolve it.
If this process does not fix your issue, please contact the Austin ISD Technology Help Desk for Students.