Chromebook Troubleshooting

About this Page

This section will focus on how to troubleshoot the most common issues you may have with Chromebooks.

Please use this table of contents to navigate to the section you need.

Basic Troubleshooting

Basic Troubleshooting Steps

Don't forget to check the basic troubleshooting tips that work for most issues. If those still do not fix your issue then check out the resources on this page.

Check the working status of Google

Are you having problems with Google? Check to see that it is up and running.

Chromebook Troubleshooting Tips

Make sure that your Chrome browser is updated.

Sometimes your Chrome browser needs to be updated to make sure the most recent software updates will work on your Chromebook. Here is how to do that.


Gopher Buddy.mp4

If this does not resolve your issue, you may need to power wash your Chromebook.

Powerwashing completely resets your Chromebook. Before you do this process please do the following:

  • Fully charge your Chromebook

  • Move any files stored on your Chromebook into your Google Drive (All files stored on the device will be removed and cannot be recovered)

  • Carefully follow the directions in the video.


If this process does not fix your device, please contact the Austin ISD Technology Help Desk for Students.

Troubleshooting for Other Chromebook Issues

Chromebook Reading Everything Out Loud

Learn how to disable a Chromebook extension that causes your Chromebook to read everything out loud.


WiFi Issues

Learn how to fix common WiFi issues on a Chromebook.

Additional Resources