Help!
"Is That System Offline?"
Check the Austin ISD System Status Page to check for outages. austinisd.org/technology/status
Check the Austin ISD System Status Page to check for outages. austinisd.org/technology/status
Getting Support For Your Technology
Austin ISD Help Desk
The Help Desk is the primary source in Austin ISD for receiving or outsourcing support for technical issues regarding district-maintained technology. They support staff hardware, campus printers, campus technology and hardware, loss of access to sites, student systems access loss and more. Staff can call the Help Desk at 512-414-8324 and receive live support or leave a voice message that will be returned within 24 hours. The Help Desk also maintains ServiceNow which is located in the Austin ISD Portal. ServiceNow requests will send you update notifications to your email.
Let's Talk
The Austinisd.org website has a link for Let's Talk, an online form for staff and caregivers to ask any questions they have. Questions are routed to the appropriate department for servicing.
BLEND / Canvas Support
Our license for the use of BLEND (otherwise known as Canvas LMS) does cover technical support for all staff. Clicking the ? menu at the bottom of the blue Global Navigation bar in BLEND will show several support resources near the top of that menu.
The BLEND (Canvas) Guides are community-supported questions and answers to common issues teachers face when creating their online content.
BrainPop
Hop online to get help from the BrainPop Help Desk: https://help.brainpop.com/hc/en-us/requests/new
Dreambox
Request help from Dreambox customer support: support.dreambox.com/s/contactsupport
EduDisplay
Use the self-enrolling course code, bit.ly/aisdedudisplay , to access training resources for the large classroom TV/display.
EduSmart
Email your questions to get support with EduSmart using the email: support@edusmart.com
Imagine Learning
Share your questions via live chat, email, phone, or submit a ticket request: help.imaginelearning.com/hc
IXL Learning
Email your questions or submit a support request: www.ixl.com/help
AISD Staff can find district specific resources: sites.google.com/ixl.com/austin/home
MackinVia
MackinVia customer service is available via phone, from 7:30 a.m. to 5:00 p.m. CST to answer questions: 800.245.9540
Newsela
Sign in and submit a support request or chat with Newsela Help Desk: support.newsela.com/contact
PlayPosit Support
Staff can request design support from their Technology Design Specialist (bit.ly/meetyourtdt) or share technical issues with PlayPosit via a ServiceNow ticket request. PlayPosit also shares their vendor support using the email success@playposit.com.
SchoolCity
Find resources for using School City at bit.ly/SchoolCityBLENDCourse
Seesaw
Support can be requested from Seesaw Help Desk: help.seesaw.me/hc/en-us/requests/new
Seesaw created tutorials and help guides can be located: help.seesaw.me/hc/en-us
Zoom
Virtual classrooms are using Zoom for video conferencing. Staff can learn more about how to setup their Zoom meetings using this presentation, http://bit.ly/aisdzoom . For assistance, first level support should be through the Help Desk or a ServiceNow incident report. Teachers can also request support directly from Zoom Technical Support.