Complete the Summer 24 DE Proctoring Incomplete Appointment Request form. You will be prompted to provide the date and time for which you wish to take your exam. Only one date and time per exam will be accepted, subject to session availability. 

Within 2 business days of the request being submitted, you will be contacted by DE Proctoring via email. Please review the email thoroughly; failure to do so may result in not being able to take the exam.

DE Proctoring will only proctor one exam per session with a student. Exams cannot be paired up into a single session.

You will receive an appointment confirmation email within two business days of submitting the form. Please review that email carefully, as it will contain important information, including when you can expect the link to the testing session and instructions on properly joining it. 

The day before the appointment (by 11:59 PM), you will receive an invitation from Class with "You've been invited to join a class!" in the subject line. This email will contain the link to the testing session. Please contact us on the morning of the appointment if you do not have the link. PLEASE NOTE: you will not be admitted if you are late.

Here are some tips for a successful testing session!

• Visit a Practice Session to verify your device settings.

• For a more dependable connection, we recommend downloading the Class app and using the desktop version of Class for Zoom application.

• Be sure to use a fast, reliable internet connection. Hotspots are unreliable and may cause technical errors while you are in session.

• Make Google Chrome your default browser.

• To avoid technical issues, please update Google Chrome before your appointment.

• If you are using an Apple computer, you must adjust your macOS screen share settings before your appointment.

• Make sure you know where your exam is located! Before entering your appointment, open Blackboard and have your exam page ready to show your proctor.

• CLOSE ALL YOUR APPS & TABS. You are allowed only one Google Chrome window open with the following acceptable tabs: GMAIL, Class & Blackboard. (unless otherwise noted by your instructor or proctor)

• Ensure your laptop is fully charged and/or your charger is near you. Breaks are not allowed. If you need to leave the room, you must submit your test and contact your instructor.

• Check the list of materials allowed for your exam. Ensure you have the proper materials ready before joining your session. 

• Share your ENTIRE Screen. If you cannot share your ENTIRE screen, you will not be able to take your exam and must reschedule.

• We recommend you schedule your appointment a few days before your deadline. This will allow you to reschedule if you encounter any issues. Remember, we are unable to schedule same-day or next-day appointments.

When you submit your appointment request, you will be sent a confirmation email that contains information about your upcoming testing session, including when you can expect to receive the link to your appointment session. Please review that email and let us know if you have further questions.

The day before the appointment (by 11:59 PM), you will receive an invitation from Class with "You've been invited to join a class!" in the subject line. This email will contain the link to the testing session. 

Please contact us on the morning of the appointment if you do not have the link. PLEASE NOTE: you will not be admitted if you are late.

 To cancel an appointment, please review the following procedures according to the type of exam appointment you have scheduled.

Before you cancel,

• Check your exam’s deadline. We cannot accommodate same-day or next-day appointments.

  • Please contact your professor for guidance if your exam is due before an appointment is available to you.

  • The appointments are on a first-come, first-served basis. 

• Once an appointment has been canceled, it immediately gets released so other students can reserve it, and you cannot get it back.

Please contact DE Proctoring directly to cancel your appointment. You may email them at deproctoring@austincc.edu or via phone at 512-223-1372. 

To reschedule an appointment, you will need to submit another appointment request. Please review the following procedures according to the type of exam appointment you have scheduled.

• Check your exam’s deadline. We cannot accommodate same-day or next-day appointments.

  • Please contact your professor for guidance if your exam is due before an appointment is available to you.

  • The appointments are on a first-come, first-served basis. 

To schedule an appointment for an Incomplete exam, please fill out the Summer 24 DE Proctoring Incomplete Appointment Request form. Please remember that we can not schedule same-day or next-day appointments. 

You will receive an appointment confirmation email within two business days of submitting the form. Please review that email carefully, as it will contain important information, including when you can expect the link to the testing session and instructions on properly joining it. You will receive the link to the session the day before the appointment.