FREQUENTLY ASKED QUESTIONS

Students unable to join or removed from a testing session due to technical issues may take the exam at an ACC Testing Center or call us at (512) 223-1372 to troubleshoot the issue or reschedule. Students are not required to have permission from DE Proctoring to test on campus if they have technical difficulties that prevent them from securely testing with DE Proctoring. Missing the appointment, joining late, forgetting to make an appointment, not adjusting the computer settings in advance, or not having an ID are not considered technical issues. 

Students who experience technical difficulties must be removed from the testing session. Testing sessions are conducted in group settings, and other students cannot be delayed from starting their exam so that an individual student can troubleshoot their issue(s). Once students have begun testing, the proctor must monitor the students and cannot assist in troubleshooting or go back to redo the check-in process.

Before rescheduling your appointment, we recommend you attend one of the Practice sessions. We can check whether your computer settings are correct and everything functions correctly. 

Students unable to attend one of the practice sessions can set up a one-on-one meeting to troubleshoot the issues. If you have any questions, please call us at (512) 223-1372.

The following locations have a computer that students can use for their DE Proctoring appointment. A webcam and headset are available upon request.

• An ACCelerator

• A Computer Center

• A Learning Lab

To reschedule your appointment, you will need to submit another appointment request. The appointments are on a first-come, first-served basis. The system resets overnight, so if you missed your appointment or experienced technical difficulties you will need to wait till the next day to reschedule.  

We cannot accommodate same-day or next-day appointments. Please contact your professor for guidance if your exam is due before testing sessions are available to you.

Go to the ACC Session Scheduling page to schedule an appointment. You will only see available appointments. If you don't see any, no appointments are available before your professor's deadline. 

Before you cancel, please review the following information and reschedule your current appointment.

• Check your exam’s deadline. We cannot accommodate same-day or next-day appointments.

  • Please contact your professor for guidance if your exam is due before an appointment is available to you.

• Once an appointment has been canceled, it immediately gets released so other students can reserve it, and you cannot get it back.

Please go to the ACC Session Scheduling page to cancel an appointment. You will click View/Cancel Appointments and cancel the appointment there. Once you have canceled it, you can submit another appointment request if needed. You will only see available appointments. If you don't see any, no appointments are available before your professor's deadline. 

When you submit your appointment request, you will be sent an email from Session Creator do_not_reply@austincc.edu with "Session Appointment Confirmation" in the subject line. 

This email contains information about your upcoming testing session, including when you can expect to receive the link to your appointment session. Please review that email and let us know if you have further questions.

The day before the appointment (by 11:59 PM), you will receive an invitation from Class with "You've been invited to join a class!" in the subject line. This email will contain the link to the testing session. Please contact us on the morning of the appointment if you do not have the link.

Students must show a physical government or student issued photo ID.

Copies, screenshots, credit cards, or other alternatives will not be accepted. 

Approved Forms of Photo ID:

• Driver's License (Issued within U.S. including U.S. Territories)

• Non-Driver Photo ID (Issued within U.S. including U.S. Territories)

• Passport

• U.S. Passport Card

• U.S. Military ID Card

• U.S. Military Dependent's ID Card

• Any School Issued ID

Students must have a government or school issued ID. If you do not have an acceptable ID, you will not be able to take your exam. Please contact your instructor and reschedule the appointment.

Registered students may obtain a free ACC Student ID card in person at any campus Admissions and Enrollment office. 

Students must present a valid state or federally issued photo ID, such as a Driver's License, to receive their ACC ID card.

• Please allow one full business day after registering for classes before coming to any ACC Admissions & Enrollment office with your valid government-issued photo ID. View Hours of Operation

• Bring an official government-issued photo ID for identification.

• Student ID cards cannot be mailed.

For additional assistance or questions, please contact student.records@austincc.edu or visit ACC Student ID Card page.

Every instructor organizes Blackboard differently. Please be sure you know where the exam is located before your appointment. If you are unable to locate your exam, you will need to exit the session and contact your instructor for further guidance.

You must provide your ACCeID number during your appointment. If you need assistance, please contact the Help Desk at (512) 223-4636. 

Breaks are not allowed. 

If you need to leave the room for any reason, you must submit your test and contact your instructor for guidance.

If you have a Student Accessibility Services (SAS) approved accommodation for a restroom break or fall under the Title IX Pregnancy-Related Accommodation*, please contact the SAS Testing department (sastest@austincc.edu) to receive this accommodation and schedule your exam.

*(This law permits pregnant students to use the restroom while testing).

You can use the spacebar to indent.  

See the instructions in the folder. Click on the "A" button on top of the  short answer box. 

A button on the top left corner of the Blackboard screen allows you to adjust the font size. 

In the short answer box click where you want to continue/change.  

It depends on how your instructor set up the test. You may have to contact your instructor to reset your attempt.  

It depends on how your instructor set up the test. You may have to contact your instructor to reset your attempt.  

Click on any button at the top of the short answer box.  

Contact your instructor to reset your test attempt.  

Complete as much as you can and then contact your instructor regarding the image issue.  

Yes, but no boxes or containers are allowed. 

Yes. You must show all sides and bottom of the bottle to the camera.

No. Food is not allowed. Please remove any boxes/containers or food items from your immediate area.

Yes, the proctor will try and re connect. If the proctor cannot reconnect, terminate the session and reschedule. 

Phones are not allowed. you may use the online calculator, or you may choose to test without a calculator. If you are not comfortable with this option, you will need to reschedule. 

Computer calculator is not permitted.