LEADER RESOURCES

Take a look at annual brand training calendar and remember to RSVP your teams as registration opens, which is typically a minimum of two weeks prior to the session date. 

 It is imperative to have all team members driving golf carts complete 3 main steps:

1. Respond to the VerifiedFirst email notification which will request information which will authorize the run of a Driving Record Check. This check is primarily to verify they currently hold a valid driver's license, which is required in the state of South Carolina to operate a golf cart on public roads. Once we verify their eligibility, you will complete steps 2 and 3. 

2. Sit down with them to go through the Golf Cart Operation & Safety SOP with a Manager, have them sign it, then hand deliver or scan a copy to T&C

3. Next, go through the Golf Cart Etiquette SOP, have them sign it, then hand deliver or scan a copy to T&C.

Please take a moment to make sure the Golf Cart License & Training Roster is up to date. Any one who has not followed the above steps should not operate vehicles on property until this is completed. 

To ensure we uphold a culture of knowledge and training, conducting audits is the best way to keep Sequence of Service details fresh in the minds of our team and identify what still need to work on. 

Review "The Art of Auditing" before you conduct the audits in order to set the stage and perform them well. 

Review the DUN Audits_ AU Service Standards sheet to view the audits broken down the department and stage in the guest journey.

Whenever there is a change to a team member’s status, a Personnel Action Form must be completed and submitted to T&C for the change to take place as T&C is the only User authorized to make such changes. 

A change in status could be the following. Please note, that this is not an all-inclusive list;

• Promotion

• Raise

• Change in pay type (Part-Time, Full-Time, On-Call, etc.)

• Change Primary Job Code

• Add Secondary Job Code

• Termination

Dayforce is our payroll and scheduling system.

To access Dayforce you can use the URL www.dayforcehcm.com or download the app.

Login using the following details

Company: auberge 

Username: your clock in number

Password: your unique password

For a guide on how to use Dayforce for personal use such as viewing paystubs, updating direct deposit, mailing address, updating taxes etc. please reference the Team member Dayforce Training Guide.

For a guide on how to use Dayforce as a Manager responsible for payroll, time, and attendance, please reference the Manager Dayforce Training Guide.

If a team member needs their time punches adjusted, please remember to have them fill out the Time Clock Adjustment Log which should be located in a binder in every department. Time punch adjustment sheets shall be submitted to Payroll & T&C at the end of each pay period.

To work together efficiently and fairly, everyone must abide by certain rules of conduct based on honesty, respect, fair play, and safety.

Discipline may be initiated for various reasons, including, but not limited to, violations of work rules, violations of this Handbook, insubordination, or poor job performance. The nature of the offense and the team member’s work record will determine the severity of the disciplinary action. 

Please make a copy of the disciplinary action form to be completed when it becomes necessary to begin the disciplinary action process.