Embedded Files
TRAINING TOOLKIT
Guest Services
Front Office, The Crow's Nest
Standard Operating Procedure Checklists (By Position)
Standard Operating Procedure Checklists (By Position)
Rooms Division Standards & Expectations
Rooms Division Standards & Expectations
Training Presentations & Materials
Training Presentations & Materials
Day One - Welcome, Team Familiarization, Guest Services Overview: Roles & Responsibilities
Day Two - Food & Beverage Outlets, Sequence of Service, Room Types & Building Nomenclature
Day Three - Experiences Overview, Far Property Locations & Tour
Day Four- Notable Guest Program, Etiquette, Sequence of Service
Day Five - Amenities, Systems Overview, SOP Review
Dunlin Rooms & Views.pdfBuilding Names & Locations
Building Names & Locations
72 Guest Cottages (52 Rooms, 20 Suites); 9 Buildings (3 with Elevators)
July 17th - Training.pdfBirds, Birds, Birds!
Birds, Birds, Birds!
Click Here to learn more about the namesakes for our guest room buildings.
July 23rd - Training.pdfStandard King Room Category Differences
Standard King Room Category Differences
July 23rd - Suites.pdfSuite Category Differences
Suite Category Differences
Notable Guest Tiers
Notable Guest Tiers
Keep an eye out for weekly Notable guest Reports!
Tier 1 - Owners, Celebrities, AMEX Centurion, Heads of State, Top 2% Auberge & More!
Tier 2 - AMEX FHR, Bride/Groom & Parents, Guest Recovery, Auberge Team Members, Auberge Top Travel Agencies & More!
Tier 3 - Virtuoso/Top Consortia Partners, Group Planners & More!
Tier 4 - All Guests!
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