Trust & Safety Research
Everyday technology and digital platforms facilitate, amplify, accelerate, and extend violence, surveillance, harassment, mis- and disinformation, and extremism. Activists have been raising the alarm for over a decade about the very real impacts on actual people and societies. Policymakers have been struggling for years to create regulation and enforcement mechanisms to address the problems.
Download the 2024 Report
Trust & Safety work counters harms from digital technologies as a first line of defense, even as we debate regulation and other governance mechanisms on the societal level.
T&S professionals bear a high cost while encountering some of the worst humanity can create. They are recruited for their passion and expertise, and bring a unique skill set.
Organizational strategies can enhance both T&S effectiveness and professionals' wellbeing.
T&S work is not limited to online content. As more and more devices in our daily lives become internet-connected, or “smart,” the scope of harms and the role of T&S professionals both increase. Location trackers, smart speakers, app-controlled thermostats, video doorbells, and connected cars can all be weaponized against victims of stalking, domestic violence, state surveillance, and exploitation.