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Everyday technology and digital platforms facilitate, amplify, accelerate, and extend violence, surveillance, harassment, mis- and disinformation, and extremism. Activists have been raising the alarm for over a decade about the very real impacts on actual people and societies. Policymakers have been struggling for years to create regulation and enforcement mechanisms to address the problems.
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Trust & Safety work counters harms from digital technologies as a first line of defense, even as we debate regulation and other governance mechanisms on the societal level.
T&S professionals bear a high cost while encountering some of the worst humanity can create. They are recruited for their passion and expertise, and bring a unique skill set.
Organizational strategies can enhance both T&S effectiveness and professionals' wellbeing.
T&S work is not limited to online content. As more and more devices in our daily lives become internet-connected, or “smart,” the scope of harms and the role of T&S professionals both increase. Location trackers, smart speakers, app-controlled thermostats, video doorbells, and connected cars can all be weaponized against victims of stalking, domestic violence, state surveillance, and exploitation.
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