Embedded Files
Requesting a Service Account
Antioch staff, administrators, and certain faculty and students who have received their adviser’s approval can request a special service account and an associated email address for departmental or organizational needs.
New service accounts can be obtained by creating an IT Helpdesk ticket, or through a member of the IT staff who has access to create one for you.
Note: Along with the email account, an associated Zoom account can also be setup at the time the service account is created--be sure to include a Zoom account request as part of your service account request.
Once a service account is created, you’ll received a notification email giving you specifics regarding the service account, such as the actual email address associated with it (which might from the one requested for a variety of reasons), and the service account ID number.
Available 24/7
1.866.662.0056
International Callers
1.937.769.1226
Training
1. Open a new browser (one that is different that the one you usually use to sign into AUDirect and Google), ideally one that doesn't already have another Google account signed in on it. This will make the process go much easier. If you already have a AUDirect and/or a Google account signed in on the browser is you want to use, sign out so that you can do the set up process for the new account.
2. Once you are ready, navigate to https://audirect.antioch.edu
3. Enter the service account ID you were provided in the User ID field, then click the Continue button.
3. Click the Change Password button.
4. On the next screen, click the Send Code button. Note that this address will correspond to the Antioch email address for the person responsible for the account (typically the requester), NOT the personal external email address, as would typically be the case for an individual account.
5. You will see a notification that the authentication code has been sent to the indicated email address.
Typical email containing verification code:
6. Enter the verification code you received and click the Continue button.
7. On the Password Change screen, enter and then re-enter a new password for the account. Note that the password entered must correspond to the rules listed on the screen, minimum of eight (8) characters, cannot contain the service account ID, etc.
8. Once you have entered a valid password, click the Save Password button.
9. On the screen that follows, you'll receive a notification that your password was successfully changed.
10. Click the Continue button.
11. On the Sign In page, your new password will be prefilled in for your initial login.
12. Click the Continue button. You'll then be taken automatically to the AUDirect page.
Note: The AUDirect page will look somewhat different than your individual AUDirect page. Navigation to Mail, Drive, Zoom and other features however works the same.
1. Once logged into AUDirect, click on the Mail button.
2. A Google account policy screen will appear. Click I understand to navigate to Gmail account associated with the service account.
3. Once inside the Gmail account, if you requested a Zoom account for the Service Account, an email invitation will arrive shortly, if it has not already arrived. Set up instructions for the Zoom account can be found here. You can also set up delegated access for the Email account. Instructions are found here.
Report abuse