Personal Care Aide / Care Liaison

Personal Care Aide / Care Liaison - Care Coordination and Continuity

Join our care team in a unique dual office & field role that makes a real difference in the lives of seniors and caregivers.

About A New Leaf Home Care

At A New Leaf Home Care, we believe everyone deserves to age with dignity and receive care in the comfort of their own home. We provide personalized companion care, personal care, respite, and specialty support to elderly and disabled adults.

We’re growing a team that’s compassionate, flexible, and committed to making a difference — and we’d love for you to be a part of it.

Why Join Us?

• Flexible schedules and family-like culture

• Bonus & referral programs

• Mileage & drive-time reimbursement (eligibility applies)

• Employee recognition & growth opportunities
  
  

About the Role

The Care Liaison plays a central role in coordinating care services, building relationships with referral sources, and ensuring top-notch client and caregiver satisfaction. This is a dual office-field position with scheduled hours of 10 AM–2 PM Monday–Friday in the office (minimum 20 hours/week), with the flexibility to support the field based on need (up to 40+ hours per week). Occasional evening, overnight or weekend assignments and on-call backup may be required based on client and staffing needs.

Key Responsibilities

• Build and maintain strong relationships with clients, caregivers and referral partners through proactive communication, timely updates, and in-person visits or outreach activities

• Serve as a central point of contact to ensure a smooth, high-quality care experience

• Coordinate caregiver-client matching and support onboarding (training provided)

• Handle calls, leads, and documentation in our CRM

• Manage intake and onboarding tasks in our CRM system and ensure timely follow-up

• Participate in outreach, check-ins, and relationship-building with community partners

• Conduct touchpoints and gather feedback to monitor care quality

• Provide personal care or companion services in the field as needed to support care continuity or assist when backup is needed

• Ensure services are consistently delivered according to the service plan

Training will be provided upon hire.

Personal Care Responsibilities

This position will require providing direct personal care services in the field. The Care Liaison must be able to perform standard personal care aide (PCA) duties when needed, which include but are not limited to:

• Assisting with Activities of Daily Living (ADLs): bathing, dressing, toileting, grooming, mobility support

• Providing companionship and emotional support

• Medication reminders

• Light housekeeping and meal prep

• Transportation and errand support

• Observing and reporting changes in client condition

• Supporting specialty care needs such as memory care, hospice, or chronic conditions
  
  

Minimum Requirements

• 2+ years of caregiving experience with ADLs such as bathing, toileting, dressing, grooming, and mobility

• 3+ years in customer service, care coordination, or office work

• Reliable transportation (travel in York/Lancaster/Chester County may be required)

• Comfortable with flexible hours and occasional evenings/weekends

• Excellent communication and multitasking skills

• Proficient with web tools, applications, and documentation systems

• Must pass background screening and complete required trainings

• Must be at least 18 years old
  
  

Bonus Opportunity

• Earn additional income for meeting or exceeding pre-set goals related to client satisfaction, referrals, or onboarding completions.
  
  

Preferred

• Previous experience in sales, or healthcare administration

If you are ready to make a meaningful impact on the lives of our clients and their families, and you have the experience and dedication to excel in this role, we would love to hear from you. Apply now and become an integral part of the A New Leaf Home Care team!

A New Leaf Home Care is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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