Ramadan Volunteering Training

We are here to make da'wah 

• Be on the right mindset that we are here to represent Islam in the best manner

Apply proper conflict resolution techniques

• Be conscious of your choice of words

• Be aware of facial expression and body language while talking

Be a good role model (walk the walk and talk the talk) 

• Emphasize on the importance of patience and merciful

• We are not tackling the wrong act, we are trying to win the heart of the person so that they will be motivated to change their heart and this will encourage them to keep coming back to masjid

• Example: Rasulullah SAW made dua for his enemies despite their animosity towards Islam. He prayed to Allah SWT to strengthen Islam with one of the two Umar al Khatab or Amr ibnu Hisham (Abu Jahal)

If you find yourself getting impacted by the situation, do not approach

• Observe your emotions (heart racing, blood rush, feeling hot), do not approach them and find another volunteer to represent you.

If needed, remove attendee from the situation to have 1:1 talk to increase communication effectiveness 

• Start with assuring what your role is

• Point them to the rules established

Read the mindset of people

• Many of the people who come are not regular - if they are usual attendees, they will know the kind of environment expected in Al-Hidaya. So excuse them for not knowing 

• They may find it embarassing to be corrected. We can begin by reminding the attendees of the rule and how we operate in the masjid

Attendees each come with their culture

• Attendees may think they have the ability to practice whatever they are used to

• Al-Hidaya will set some basic rules and announce it everyday in different languages - either verbally or post on walls

• The manners of how younger people speak to older group really matters, pay close attention to your tone

Social awareness 

• To utilize other volunteers who may know them to speak to them instead

• Be extra smiley - cordial act

Maintain eye contact to get their attention

• Make them realize what they are doing in the eyes of others

• Use your arms when you talk for body gestures, avoid using point fingers

Utilize the chain of command and escalation established 

• If attendee(s) continues exhibiting behavior inconsistent with the etiquettes expected in masjid, escalate to any of the supervisors

• Supervisor and Security designate will handle the situation from thereon, you are not expected to take any further action on your own

• You are there to only facilitate the operation, and not to face or resolve any resistance